People & Culture Lead (Senior HR Business Partner) _ Maternity Cover

Maternity Cover : 6 Months Location: Hayes & Harlington, UK Reporting to Chief People Officer Ideal Start Date : 1 September 2026 Hybrid working - 3 days in office ROLE PURPOSE This is a senior, hands-on People & Culture Lead role providing maternity cover for six months. The role has a two-fold focus: acting as an HR Business Partner for our UK and North America regions, and serving as a strategic HR advisor to the Global Solutions Pillar. You will operate as a trusted advisor to senior leaders, balancing day-to-day HR delivery with strategic people priorities across multiple geographies. KEY RESPONSIBILITIES · UK & North America HR Business Partner: You will provide HR Business Partner support to leaders and employees across the UK and North America, providing pragmatic, commercially focused and people-centric advice across the employee lifecycle. · Employee Relations & Case Management: Lead and advise on complex employee relations matters, including performance, disciplinary, grievance and absence cases, balancing commercial needs, risk and local employment requirements. · Employment Law, Policies & HR Operations: You will oversee employment documentation, policies and HR processes across the UK and North America, ensuring compliance and consistency, while working with external legal advisors on complex or high-risk matters and supporting effective HR operations, reporting and continuous improvement. · Manager Support & Coaching: Act as a trusted coach and advisor to managers and leaders, supporting performance, engagement, change and organisational challenges. · Strategic HR Business Partner for our Solutions Pillar (Global): Partner with senior leaders across the global Solutions Pillar to translate business priorities into people strategy, supporting performance, growth, organisational effectiveness and future capability. · Strategic People Partnering: Provide strategic HR advice and constructive challenge on organisation, structure, capability, talent and people priorities. · Performance & Talent: Partner with leaders on performance, talent, succession and development, including coaching on high performance and underperformance. · Workforce Planning: Support workforce planning and organisational design, using people insight to inform growth, resourcing, capability and future hiring needs. · Change & Organisational Development: Support organisational change, restructures, role clarity and team effectiveness, as well as relevant global people initiatives. · Key Relationships: You will build strong and trusted relationships with senior leaders and managers across the UK and North America regions, and our Global Solutions Pillar. You will partner closely with global People & Culture / HR colleagues and work with external legal advisors and other relevant partners as required. SKILLS & EXPERIENCE Essential Proven experience as a Senior HR Business Partner or People & Culture Lead Strong working knowledge of UK employment law Good understanding of US and Canada employment law principles and experience supporting employees in this region Experience in a global or multi-region organisation Strong experience across employee relations, performance, talent, workforce planning and organisational change Proven ability to operate strategically while remaining hands-on and commercially focused Strong stakeholder management, influencing and coaching skills Comfortable operating independently and at pace, with sound judgement around when to involve senior stakeholders or external advisors Desirable HiBob experience Background in tech, solutions, consulting or professional services Experience covering maternity or fixed-term leadership roles WHY JOIN tcc Global ? At TCC, your ideas and leadership will help shape innovative loyalty solutions for some of the world’s leading retailers. You will join a dynamic, international and supportive environment where creativity, commercial thinking and operational excellence come together to deliver meaningful impact for clients and consumers. Growth and professional development opportunities Dynamic, supportive and collaborative environment Hybrid working model ABOUT US At TCC Global, we create innovative loyalty marketing solutions that drive customer engagement and strengthen brand loyalty for some of the world’s leading retailers. Our teams deliver exceptional results through strong client partnerships, precision execution and seamless operational processes. HOW WE WORK We work with respect, collaboration, care and truth. We empower people to contribute, challenge constructively and make an impact. In this role, you will lead with accountability, build strong partnerships across regions and functions, and continuously improve how we work. TCC is an Equal Opportunity Employer. All applicants will be considered without distinction of age, culture, religion, sexual orientation, gender identity, ethnicity or disability status.