People Experience (PX) Consultant

A day in the life

You’ll support employees and people leaders through everyday people processes. You’ll monitor the People Experience (PX) inbox, answer questions about policies, benefits and processes, and help manage onboarding, employee changes and offboarding. You’ll prepare accurate letters and other documents, update employee records in HiBob, and coordinate tasks such as background checks, good character attestations and audits. Working with the PX team and partners across Payroll, Finance and the wider business, you’ll resolve requests with care and on time. You’ll know when to resolve a query yourself and when to bring in the right people.

About the role

As a PX Consultant, you’ll help PEXA deliver a smooth, reliable employee experience. You’ll be a first point of contact for people questions and keep lifecycle processes and HR information accurate, compliant and moving. This full-time, Melbourne-based role suits someone with an HR qualification who is keen to build their career in a hands-on, service-focused team. As you learn the processes, you’ll also help identify ways to make everyday work clearer and more efficient.

Key capabilities:

• Having a HR qualification is essential
• HR administration and HR systems experience is preferred, but not essential
• Clear written and verbal communication, with the ability to build effective relationships across teams and the organisation
• Strong attention to detail, organisation and a compliance mindset when handling employee records and documentation
• A positive, service-focused approach, curiosity to find answers and a genuine interest in creating a great employee experience
• Flexibility to move between tasks, manage priorities and deliver work on time; an interest in process improvement and practical use of technology

What success looks like (6–12 months):

• Manage onboarding, employee changes and offboarding accurately and on time, helping employees and leaders have a seamless experience
• Respond to everyday people queries with clear, timely information, and escalate more complex matters through the right channels
• Maintain accurate HRIS records and employee documentation, and support cyclical tasks, audits and compliance requirements
• Build trusted working relationships across PX and partner teams, and contribute practical ideas to improve processes as your understanding grows