People & Learning Administrator

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. We serve more than 5.5m customers everyday in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany. The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking. Values: Open, Trusted and Bold Trusted Partners: Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year Fortinet: Elite VIP Program – one of only 2 in the UK Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio We will sponsor your CIPD Job Summary We are looking for a People & Learning Administrator to join our People Team and play a key role in supporting the employee experience across the business. This is an exciting opportunity to work across both People Operations and Learning & Development, helping to deliver the processes, programmes and initiatives that support our colleagues to thrive and grow. In this varied role, you will contribute to the smooth running of core People activities while helping to coordinate learning opportunities that enable career development and business success. No two days are the same, making this an ideal opportunity for someone who enjoys working across multiple workstreams, building relationships and making a positive impact in a fast-paced environment. This role is well suited to a graduate looking for a career in the People function or someone with previous administration experience who is looking to broaden their skills, develop their career and be part of a team that is passionate about supporting and developing our people. Core Administrative Responsibilities (applies to both areas) Act as a first point of contact for People and L&D queries via shared inboxes, providing first-line support and escalating where appropriate. Deliver a consistent, customer-focused administrative service to employees and stakeholders across multiple regions. Maintain accurate records, JML (Joiner, Mover, Leaver) trackers, and documentation, ensuring data integrity and compliance with internal policies and regulatory requirements. Support the upkeep of People and L&D systems, platforms, and SharePoint/Teams pages, ensuring information is accurate and up to date. Produce routine reports and trackers to support People and L&D activity. Support People Team projects and initiatives as required. Identify opportunities to improve administrative processes and ways of working. Work collaboratively with colleagues across the People Team, Finance, IT, and external suppliers. People Operations Administration Provide administrative support across the employee lifecycle, including contracts, contractual changes, parental leave, flexible working, and leaver documentation. Coordinate onboarding administration, including right-to-work checks, references, DBS checks, inductions, and probation administration. Maintain employee records and update People systems with new starter, leaver, and contractual changes. Respond to reference requests (including ex-employee, mortgage, and visa-related references). Support benefits administration, including enrolments, changes, and employee queries. Support the maintenance of People policies and procedures. Learning & Development Administration Maintain the L&D calendar and support the coordination of learning activity across the business. Schedule training sessions, workshops, and lunch & learn events, managing logistics, attendees, and facilitators. Support vendor administration for L&D suppliers, including setup, onboarding, and invoicing, working with Finance as required. Administer training agreements and maintain accurate records of attendance and learning-related spend. Support administration of the Learning Management System (LMS), including course enrolments and access, content updates and administration of performance conversations Skills & Experience Strong administrative skills with proficiency in Microsoft Word, Excel, and PowerPoint. Experience using HR and/or Learning Management systems. Previous experience supporting benefits administration (desirable). High level of accuracy and attention to detail. Strong organisational skills with the ability to prioritise effectively. Professional, discreet, and able to handle confidential information. Structured, methodical, and process-oriented. Proactive, flexible, and customer-focused. Strong communication and interpersonal skills. Collaborative team player. At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger. Be yourself with us, and feel that you belong. We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability. We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.