People Senior Generalist

Senior Generalist, People Solutions & Global Mobility

Location: Remote / Hybrid (London

Tech Stack: Workday, ServiceNow

About the Role

Our People Solutions and Global Mobility teams deliver seamless, scalable HR operations across our global footprint by focusing on process efficiency, compliance, and an exceptional employee experience.

We are seeking a Senior Generalist, People Solutions & Global Mobility to join our lifecycle-aligned HR operations model. In this dual-focused role, you will act as a trusted advisor and hands-on case manager, resolving standard and complex casework across the full employee lifecycle while serving as a technical resource for global mobility, including immigration, relocation, and cross-border work.

Key Responsibilities

People Solutions — Full Lifecycle Delivery

• Resolve standard and escalated employee and manager inquiries across onboarding, mid-lifecycle changes (transfers, promotions), and offboarding.
• Execute advanced Workday transactions and manage complex ticket navigation within ServiceNow to maintain operational momentum.

Global Mobility — Case Support

• Support end-to-end mobility cases—including immigration, relocation, and cross-border tax considerations—from initiation through resolution.
• Guide employees, managers, and stakeholders through mobility policies, timelines, and compliance requirements with clear, proactive communication.
• Apply established mobility and tax policies to minimize risk and ensure regulatory compliance.

Operational Excellence & Collaboration

• Maintain rigorous data integrity and audit-ready documentation across Workday, ServiceNow, and vendor management systems.
• Partner cross-functionally with Talent Acquisition, Payroll, Legal, IT, and People Advisory Partners to keep dependent processes aligned.
• Identify process bottlenecks, author and update SOPs, and drive global standardization across People Solutions and Mobility workflows.
• Provide informal leadership, coaching, and knowledge sharing to team members.

Who You Are

• Experience: 4+ years in HR operations, People Solutions, or HR shared services, managing complex casework across the full employee journey.
• Mobility Knowledge: Working knowledge of immigration processes, relocation logistics, tax considerations, and cross-border compliance.
• Systems Mastery: Expert-level proficiency in Workday (advanced transactions, business process logic, troubleshooting) and strong hands-on experience with ServiceNow (or similar HR ticketing systems).
• Vendor & Stakeholder Management: Proven experience working with external vendors (immigration counsel, tax advisors, relocation providers) under tight deadlines.
• Problem Solver: Excellent judgment and discretion when handling highly confidential, ambiguous, or escalated employee scenarios.

What Success Looks Like in 12 Months

• Operational Precision: Lifecycle and mobility cases are resolved accurately with high customer satisfaction and minimal need for further escalation.
• System Efficiency: Workday and ServiceNow workflows operate smoothly within agreed SLAs.
• Trusted Partnership: Cross-functional partners view you as a reliable point of contact for complex HR ops and cross-border mobility inquiries.
• Scalable Infrastructure: SOPs and compliance controls remain robust as global case volume expands.