People & Services Coordinator - Shipboard

About Us

AbroadWorks is a fast growing global enterprise with established operations in the United States, India, and the Philippines. We specialize in providing both service-based solutions and advanced tech to help North American organizations in finding, onboarding, and managing global talent easily.

Our Offerings

Global Staffing Services: Currently, the majority of our revenue is generated through our comprehensive global staffing services, which cater to the diverse needs of our clients.

Technology Solutions: Looking ahead, our strategic focus is to expand our footprint in the software sector, leveraging our technology to improve global human capital and talent management processes.

Job Title: People & Services Coordinator - Shipboard

Location: Fully Remote, Philippines

Rate: $7.00 - $8.50 per hour based on experience

Schedule: Monday to Friday, Eastern Standard Time

Job Type: Full-Time

Job Description

As a People & Services Coordinator - Shipboard, you will provide operational crew-services coordination and extended time-zone support across cruise-line partnerships, handling travel and embarkation matters, crew movement follow-through, readiness coordination, and shipboard payroll preparation and tracking.

Requirements

• An Associate's degree is required; a Bachelor's degree is preferred, or equivalent relevant experience
• 2–4 years of crew services, travel coordination, HR operations, payroll support, workforce coordination, or comparable experience. Strong organizational judgment, communication, and stakeholder-management skills
• Ability to work effectively across cultures, time zones, and a mobile shipboard workforce
• Ability to work independently and collaboratively in a fast-paced operational environment
• Strong attention to detail, follow-through, and commitment to accurate documentation
• Working knowledge of Excel and HRIS/crew-management systems
• Ability to manage urgent operational issues calmly and accurately across time zones
  
  

Preferences

• Experience supporting a time-sensitive, multi-location, or 24/7 operation is preferred.
  
  

Responsibilities

• Provide time-zone and off-hours crew-services support based on operational needs.
• Handle crew travel issues, flight and hotel coordination, urgent embarkation matters, and related administrative follow-through.
• Coordinate CBP, port, vessel, or other embarkation-related calls and requirements, as applicable.
• Support crew movements and ensure required operational actions and system updates are completed.
• Support onboarding, documentation, and crew-readiness follow-up, working with the Administrator to resolve missing or incomplete items.
• Coordinate with vessels, crew, Fleet Operations, PBPs, and the Manager on time-sensitive readiness matters.
• Support both cruise-line partnerships, with brand focus adjusted according to operational volume and service needs.
• Prepare and track shipboard payroll inputs and supporting documentation in accordance with established timelines and controls.
• Follow up on payroll exceptions, missing documentation, and required corrections, escalating unresolved items to the Manager.
• Coordinate with the Administrator on source-data accuracy and with the Manager on payroll validation before final review by the Director, People & Culture and Finance.
• Update crew and People systems based on movements, travel, payroll, and readiness activity as assigned.
• Maintain accurate tracking tools and provide timely status updates on open operational matters.
  
  

Successful candidates for this role are expected to possess the following attributes:

• Must have excellent English communication skills.
• Has the ability to complete projects in a timely manner and quickly adjust to changing circumstances and embrace new technologies, processes, or methods.
• Great logical and verbal reasoning skills.
• Exceptionally detail-oriented.
• Exceptional problem-solving and information-processing skills.
• Ability to think outside the box.
• A great work ethic and interest in learning new concepts and growing with the job.
• Ability to work both independently and as part of a team.
• Must have their own work device (preferably a desktop or laptop) and a stable internet connection.
• Must be comfortable with using a time-tracking software for payroll purposes.
• Must be willing to undergo a background verification check during the final stages of the hiring process.
  
  

Successful candidates for this role will be rewarded with the following benefits:

• A total of five paid vacation days per year (additional days can be taken unpaid).
• A 5% raise per year guaranteed (additional raises or bonuses may be given for outstanding performance).
• A paid 15-minute break for every 4 hours of work.
• Healthcare benefits after 2 months of full-time work.
• Vacation days increase by 1 vacation day per year. I.e. after one year of employment, the total paid vacation days on year 2 would be six, on year 3 seven, etc.
  
  

Our main focus is to build an energized and motivated workforce where our employees are happy and satisfied with their jobs and growth opportunities.

We are looking forward to making you a part of our team!

Thank you for your time and interest.