Performance Data Quality Analyst

Driven by Purpose. Powered by People.

At Keolis, a leader in public transportation and proudly headquartered in Boston, our mission — We Imagine, We Care, We Commit — is more than words. It’s how we support our communities and how we support each other. As part of our team, you'll have access to a comprehensive benefits package designed with your wellbeing in mind. We offer a competitive benefits package that supports your health, wellbeing, and peace of mind. This includes medical, dental, and vision coverage, along with life and disability insurance. You’ll also have access to a variety of voluntary benefits such as hospital indemnity, accident, and critical illness coverage, as well as home, auto, and pet insurance. To help secure your financial future, we also provide a 401(k)-retirement plan with a company match. At Keolis, you're not just building a career — your part of something bigger.

Salary Range: $84,800-$90,300

Key Accountabilities (Essential Job Duties):

Demonstrates understanding and adheres to the KCS principles of Employee Engagement, Operational Excellence, Safety & Security, and Economic Performance.

Responsible for maintaining complete and accurate records of railroad network operations, with active participation in the identification, development, and implementation of train and delay data management transformation.

Performance Data Accuracy:

• Ensure standards for train and delay data accuracy and completeness are met.
• Facilitate the combined train and delay record review process with performance representatives from the Engineering, Mechanical, Transportation, and PTC Departments.
• Create, maintain, and update the collective train and delay review processes and facilitate continuous improvement of data completeness and accuracy.
• Lead the mid-month, month-end, and exceptional delay review cycles.
• Work with data contributors and stakeholders to develop, implement, and maintain systems, processes, and practices to improve data accuracy and completeness.
• Manage train and delay data accuracy auditing processes.

KPI Monitoring and Management:

• Timely completion of the On-Time Performance (OTP) delay waiver request process ensuring Keolis receives appropriate OTP delay waivers.
• Ensure a good working relationship with MBTA Railroad Operations through the train and delay record review and management processes.
• Ensure Keolis meets the minimum contractual OTP requirements each month.
• Provide the Performance Team with clear, value-adding insights regarding performance trends identified through the train and delay review process.

Modernization and Automation of Performance Data Quality Management Processes:

• Continuous improvement of data quality management processes through both non-technical and technical solutions.
• Actively participate in the identification, development, and integration of modern data solutions into the train and delay data management process.
• Completes other duties as assigned.

Minimum Knowledge and Experience:

• Bachelor’s degree with a preference for Engineering, Math, Science, or other data-adjacent fields
• One year of work experience with data and/or compliance/quality processes, or a combination of relevant education, training, and relevant work experience.
• Demonstrated experience working with and ability to learn and maintain quality of large imperfect data sets, including numerical, categorical, text data.
• Exhibited working knowledge of Python or other programming languages.
• Strong analytical skills and working knowledge of Microsoft Excel functionality.
• Demonstrated ability to independently develop robust error checking procedures.

Skills:

• Able to develop deep subject matter expertise in railroad operations and relevant data sources through active engagement with stakeholders and examination of processes and data.
• Proven ability to adapt to innovative technologies and tools that create efficiency and accelerate change.
• Capability to represent Keolis as a credible ambassador to regulatory bodies, the client, and senior stakeholders.
• Ability to influence wider organizational culture through systemic, sustainable approaches.
• Key personal traits: forward thinking, proactive, resilient, sound judgement, innovative, driven by a pursuit of excellence.
• Excellent written, verbal, communication, interpersonal, and presentational skills.
• Strong attention to detail.
• Operates primarily in a professional office and/or operational support environment and requires the ability to effectively manage multiple priorities in a fast-paced setting.
• The role requires regular use of sound judgment, critical thinking, problem solving, and common-sense decision-making skills.
• Requires the ability to communicate effectively, maintain composure and professionalism in high-pressure or stressful situations, adapt to changing priorities, and exercise discretion when handling sensitive or confidential matters.
• Employees must be able to work collaboratively and maintain positive working relationships with colleagues, leaders, employees, vendors, and external stakeholders.
• Positive, professional demeanor with the ability to collaborate effectively in a team-oriented environment.
• Strong written and verbal communication skills, with the ability to convey information clearly and professionally.
• Collaborates with team members and stakeholders; communicates clearly, maintains professionalism, and adapts to changing priorities.
• Self-motivated with the ability to take direction, demonstrate initiative, and work independently as needed.
• The position also requires the ability to communicate effectively, maintain composure and professionalism in high-pressure or stressful situations, adapt to changing priorities, and exercise discretion when handling sensitive or confidential matters.

Working Conditions (including Physical Demands):

• Regular use of computers, phones, virtual meeting platforms, and standard office equipment is required, along with the ability to sit, stand, walk, reach, and move throughout office or operational environments as needed, with occasional lifting of 10 lbs. may be required.
• Mainly office-based work, although opportunities to engage with field stakeholders are frequent and encouraged.
• Hybrid work arrangements possible.
• Typically 40 hours per week, although occasional weekend work may be required during busy periods.

Additional Statements:

• Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations on our people and the communities in which we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job, and Keolis retains the right to change or assign other duties to this position. Employees must be able to perform the essential job duties of this position satisfactorily.

If requested, reasonable accommodation will be provided to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.