Performance & Development Lead

Xillium Professional Services is a Philippines-based clinical support outsourcing company dedicated to delivering high-quality virtual healthcare support for US healthcare providers. With multiple office sites and a strong emphasis on staff development and training, Xillium is committed to fostering a culture of continuous improvement and professional growth. As the Performance & Development Lead, you will play a pivotal role in shaping the quality and growth trajectory of our billable workforce. Reporting to the Director of Workforce Strategy, you will manage a small team and partner closely with HR and Services to ensure our staff are equipped, engaged, and recognized for their contributions. Key responsibilities include: Own the quality and growth trajectory of the billable workforce through performance management cycles Conduct quarterly check-ins and annual performance reviews Identify skills gaps and perform workforce-wide skills gap analyses Design and coordinate training pathways, including EHR certification, specialty knowledge, soft skills, and US healthcare context Manage performance improvement plans (PIPs) in partnership with HR, including documentation, tracking, and resolution Drive and manage the tier advancement and reclassification process, including criteria development, assessment, documentation, and communication Develop and run coaching and mentorship programs for high-potential staff Manage recognition and engagement programs for the billable workforce Produce quarterly workforce development reports covering training completion, tier movement, PIP outcomes, and retention metrics Coordinate with Client Alignment teams to address client feedback with performance implications Required Qualifications: Bachelor’s degree Experience leading performance management cycles, including performance reviews, calibration, and documentation Hands-on experience managing performance improvement plans (PIPs) in partnership with HR or employee relations Experience designing and coordinating training programs, including curriculum development, scheduling, and completion tracking Experience partnering with HR on people policy and employee relations matters Fluent English Eligible to work in the Philippines Availability to work hours aligned to US time zones Preferred Qualifications: People management experience leading a small team (e.g., 1–2 direct reports) Knowledge of US healthcare operations and EHR workflows Experience coordinating with client-facing or account management teams on client feedback that impacts employee performance Statutory health insurance coverage Paid vacation and sick leave in accordance with Philippine labor standards Opportunities for professional development and training Hybrid work environment with multiple office sites Employee recognition and engagement programs Coaching and mentorship initiatives