Performance Improvement Coordinator - BCBS MEDIC Program

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

GENERAL SUMMARY

This position is for the Blue Cross Blue Shield MEDIC (Michigan Emergency Department Improvement Collaboration) Program.

Hybrid position with remote and onsite work located at Providence Novi Hospital.

Monday - Friday, 8am - 4:30pm, No Weekends

Responsibilities

• Organizes and coordinates performance improvement program activities and workflow.
• Collaborates with multidisciplinary team on problem identification and resolution, cost containment issues, implementation of new services and systems/ performance measures.
• Researches, develops/acquires and implements improvement systems, methodologies and tools to improve operations.
• Collaborates with Leaders to develop and revise screening indicators.
• Provides on-site training and follow-up for performance improvement teams.
• Performs regulatory documentation preparation, submission, and maintenance.
• Ensures compliance with regulatory and accreditation requirements.
• Assists in policy, procedure and contract review process.
• Coordinates quality improvement initiatives.

Education / Experience

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
  • Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
• Nursing degree highly preferred.
• 3-5 years of clinical experience preferred
• Emergency Department experience preferred
• Previous experience with Quality Improvement and project management a plus
• Previous BCBS CQI experience preferred

Licensure / Certification / Registration

• BLS Provider preferred. American Heart Association or American Red Cross accepted.
• Certification specializing in Lean Healthcare Mgmt. preferred.