Performance & Reporting Senior Analyst

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

The Performance & Reporting Senior Analyst is responsible for developing, maintaining and enhancing Fintech reporting, analytics and automation capabilities.

The role works across multiple Fintech domains, providing business visibility through Tableau dashboards, Snowflake analytics, KPI monitoring and advanced data analysis.

The position contributes to automation initiatives, data quality improvements, reporting optimisation and strategic project delivery, while supporting data-driven decision making across Fintech leadership teams.

The role combines technical expertise, analytical thinking and business understanding to translate complex data into actionable insights and scalable reporting solutions.

ACCOUNTABILITIES & RESPONSIBILITIES

• Data Collection & Processing
• Data Analysis and Reporting
• Data Quality Assurance
• Performance Metrics & KPIs
• Support commercial decision-making

Key Responsibilities

• Develop and maintain Tableau dashboards and reporting solutions.
• Analyze data using Snowflake and SQL.
• Monitor and report Fintech KPIs and performance metrics.
• AI transformation support and guidance
• Identify and implement automation opportunities.
• Support strategic initiatives through analytical insights.
• Ensure data quality, consistency and reporting governance.
• Create and maintain technical and business documentation.
• Support business stakeholders with data-driven decision making.
• Contribute to continuous improvement and process optimisation initiatives.

Skills

• Strong data analysis and interpretation skills.
• Proficiency in reporting and BI tools (e.g., Excel, Power BI, Tableau, etc.).
• High attention to data accuracy and quality control.
• Ability to translate data into clear, actionable insights.
• Good stakeholder communication and collaboration skills.
• Experience working with Snowflake, SQL and data modelling concepts.
• Experience identifying and implementing reporting, analytical and automation improvements.

Experience

• Proven ability to manage and analyze complex datasets, generate actionable insights and translate data into concrete optimization opportunities.
• Previous experience in data analytics, reporting, KPI framework development or business intelligence roles.
• Experience with reporting and data visualization tools, particularly Tableau, together with working knowledge of Snowflake and SQL.
• Previous experience in data transformation, reporting automation or process improvement initiatives would be highly valued.
• Previous experience in payments, Fintech or a related industry would be appreciated.
• Experience supporting cost-control and optimization initiatives, including identifying efficiency opportunities and monitoring financial performance against targets, would be valuable.

Qualifications

• Bachelor's or Master's degree in business, finance, economics, computer science or a related field.

• Relevant technical, analytics or payment certifications would be appreciated but are not mandatory.

• Professional working proficiency in English.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

About Us

In case you didn’t know, we’re one of the world’s leading travel tech businesses.

We’re game-changers, disruptors and the people who connect the world’s travel players, the glue that bonds us all together.

What do we do?

01 We buy room nights from hotels that we sell on to our network of high value clients such as tour operators and travel agents.

02 We use our innovative tech platforms to distribute these room nights to our clients, who sell them on to the end customer.

03 We can also offer experiences (like excursions, theme park tickets and other fun stuff) and transport options to our clients so they can make amazing packages for their customers.

04 We help our partners to grow – because when they grow, we grow.

3000+ Awesome People

88 Different Nationalities

300k Hotels Worldwide

60k High Value Clients

1 Team 1 Culture 1 Mission

140 Source Markets Worldwide

ESG (Environment, Sustainability, Governance)

Now more than ever, ESG is critical to our business, and we don’t just talk about it, we put our words into action.

• We’ve joined Amazon and The Climate Pledge to become net zero carbon by 2040, a decade ahead of the Paris Climate Agreement.

• We’ve been certified as carbon neutral for four years on the row.

• We’re committed to protecting the environment in all the places we work.

• We support the economic and social development of our regions through our Corporate Volunteering Programme.

• We respect human rights and work hard to make sure we don’t commit any violations.