Personal Injury Case Manager (Remote)

Personal Injury Case Manager

📍 Location: Remote

🕒 Schedule: Full-Time | U.S. Business Hours

💼 Department: Personal Injury

About the Role

We are seeking an experienced Personal Injury Case Manager to support a U.S.-based law firm. The ideal candidate will have prior experience handling Personal Injury cases from intake through pre-settlement, maintaining communication with clients, medical providers, and insurance carriers while ensuring cases move efficiently through each stage of the process.

This position requires strong organizational skills, excellent follow-up abilities, and experience managing medical records, medical bills, and case documentation in a fast-paced legal environment.

Key Responsibilities

Case Management

• Manage a personal injury caseload from intake through pre-settlement.
• Serve as the primary point of contact for clients throughout the life of the case.
• Monitor case progress and ensure all deadlines and follow-ups are completed on time.
• Maintain accurate case notes and status updates within the case management system.

Client Communication

• Communicate regularly with clients regarding treatment progress and case updates.
• Address client questions and concerns while managing expectations.
• Document all client communications and case activity.

Medical Records & Documentation

• Request, collect, review, and organize medical records and medical bills.
• Track outstanding medical documentation and provider responses.
• Verify that all records and invoices are accounted for before demand preparation.
• Maintain organized electronic case files and supporting documentation.

Insurance & Provider Coordination

• Communicate with insurance companies regarding claims and case-related matters.
• Coordinate with medical providers to monitor treatment and obtain documentation.
• Verify policy information, available coverage, and claim details.

Demand Preparation Support

• Assist in assembling demand packages.
• Organize medical records chronologically.
• Calculate and organize medical expenses, liens, and lost wage documentation for attorney review.

Requirements

• Minimum of 2 years of experience in Personal Injury (PI).
• Experience as a Case Manager, Personal Injury Legal Assistant, or similar legal support role.
• Advanced english level