Personal Injury Intake Specialist- Medical Records

JOB DUCK IS HIRING A PERSONAL INJURY INTAKE SPECIALIST- MEDICAL RECORDS

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

Join Job Duck as an Intake Specialist and become the first point of contact for individuals seeking legal support. In this role, you will guide potential and existing clients through the intake process, gather and organize critical case information, and help ensure that every client receives a professional, compassionate, and seamless experience. You will play an essential role in supporting case preparation by coordinating medical records and billing documentation while managing a high volume of communications. The ideal candidate is empathetic, highly organized, confident on the phone, and committed to delivering exceptional client service in a fast-paced legal environment.

Schedule:

Monday to Friday from 9:00 AM to 6:00 PM EST (USA)

Your Responsibilities Will Include but Are Not Limited To:

• Monitoring intake tasks and following up on pending items to ensure timely completion
• Providing a compassionate and supportive experience for clients throughout the intake process
• Routing calls and inquiries to the appropriate team members when necessary
• Serving as the primary point of contact for incoming calls and inquiries
• Following established firm procedures for obtaining and managing medical records
• Communicating with clients regarding documentation requests and case-related information
• Managing the firm's main phone line and ensuring calls are handled professionally and efficiently
• Collaborating with the attorney and legal team to support case preparation and workflow efficiency
• Maintaining accurate records and case-related documentation within Filevine
• Obtaining, organizing, tracking, and maintaining medical records and billing documentation
• Gathering, verifying, and accurately entering client information into the firm's systems
• Conducting the complete client intake process from initial contact through information collection and documentation

What We’re Looking For:

• At least two to three years of experience working as an Intake specialist
• Experience managing medical records is a must
• Previous experience in client intake, customer service, legal support, or an administrative role preferred
• Software: Filevine, RingCentral, Microsoft Outlook, Google Drive
• Ability to handle a high volume of calls and client interactions daily
• Excellent organizational and multitasking abilities
• Ability to learn and follow established procedures consistently
• Excellent verbal and written English communication skills
• Professional and confident phone presence
• Outstanding customer service skills
• Strong attention to detail
• Exceptional active listening skills
• Ability to multitask in a fast-paced environment
• Time management and organizational skills
• Client-focused mindset
• Compassionate and empathetic approach
• Proficiency with CRM systems, communication platforms, and Microsoft Office applications
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1142 USD to 1220 USD
• Paid time off.
• 100% Remote, Full-Time, Long-Term Career Opportunity.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.

Ready to dive in? Apply now and make sure to follow all the instructions!

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.