Medical Records Coordinator

About Massive Bio Every cancer patient deserves access to treatment options. Massive Bio is an AI-powered precision medicine platform transforming how cancer patients discover and access clinical trials by eliminating the barriers of geography, financial constraints, and information asymmetry that have historically limited enrollment. Founded in 2015 and headquartered in US, Massive Bio is scaling its impact globally by powering operations across multiple countries and bringing innovative cancer treatment options to a rapidly growing and diverse population of patients. Through our proprietary AI platform, we connect individuals to clinical trials worldwide and partner with leading pharmaceutical companies, contract research organizations (CROs), and healthcare systems to accelerate drug development and expand equitable access to cutting-edge therapies. About the Role Massive Bio is looking for a Medical Records Coordinator to support our team remotely. In this role, you will request, track, and manage medical records from multiple sources to ensure records are received quickly, accurately, and in full. You will communicate professionally with clients and healthcare facilities while maintaining strict confidentiality and compliance with privacy regulations. What You'll Do Request and obtain medical records from hospitals, clinical facilities (including physician offices), and other healthcare providers, including via partner portals Follow up on outstanding medical records requests via phone, fax, email, or partner portals Review records for completeness and accuracy Track request status and maintain detailed logs and databases Organize, merge, name, and upload medical records into electronic platforms Ensure compliance with HIPAA, GDPR, PIPEDA, and other applicable privacy regulations Maintain confidentiality and secure handling of sensitive information Communicate with internal staff regarding records status, timelines, and delays Resolve issues related to incomplete, missing, or duplicate records Process authorizations and releases of information (ROI) Who You Are At least two years of experience in Customer Service At least two years of experience in healthcare services Working knowledge of medical terminology and the healthcare system Excellent spoken and written communication skills Data entry skills (Intermediate level or above) Ability to rapidly solve problems while coordinating with team members and healthcare facilities Excellent listening skills Strong time management skills