Personal VIP Agent

Personal VIP Agent At Forward , we connect visionary iGaming companies with the industry’s brightest minds, delivering solutions that go beyond the ordinary. From marketing and R&D to technology, VIP customer experience, and data analytics, we handpick talent that empowers businesses to excel on a global stage. We don’t just fill positions, we build partnerships that elevate careers and drive innovation forward. What your work will look like Personal management of VIP and pre-VIP clients across calls, chats, email, and messengers in a consistent communication style and in the client's language (Turkish); Building long-term relationships: you reach out first at the right moment — a big win or loss, a birthday, a drop in activity — rather than just responding to incoming requests; Individual work with each client: account analysis, activation and reactivation plans, and finding ways to improve their experience; Negotiating personal conditions — limits, cashback, exclusive bonuses — within the framework agreed with the company; Handling difficult situations: payout delays, bonus disputes, failed deposits and withdrawals — while keeping the client loyal; Impacting key metrics: growing your clients' deposits and turnover, and meeting individual and team targets. What matters to us (required) Turkish — C1; Russian — B2; English — B1 or higher; 1–2 years of experience working with VIP clients; Experience in personal communication with VIP clients across several channels at once (WhatsApp, Telegram, calls, email) while maintaining a consistent style; Discipline and punctuality: readiness to meet response-time SLAs for VIP players; Proactivity: the ability to initiate contact at the right moment, not just react. Nice to have Confident work with CRM systems; Knowledge of bonus mechanics and promo tools: wager, cashback, freebets, personal limits; Conflict de-escalation skills (payout delays, bonus disputes) while retaining loyalty; Experience negotiating personal conditions with clients. Our Benefit Cafeteria is Packed with Goodies: Children Allowance Mental Health Support Sport Activities Language Courses Automotive Services Veterinary Services Home Office Setup Assistance Dental Services Books and Stationery Training Compensation Division Forward Locations Georgia Remote status Fully Remote Employment type Full-time Function Customer Service Applicant tracking system by Teamtailor