Pharmacy Intake Specialist

We’re looking for an attentive and motivated Pharmacy Intake Specialist to join our team. In this role, you’ll serve as a key resource for members, pharmacies, and physicians by providing education, information, and assistance related to pharmacy benefits. This position is ideal for a detail-oriented individual with strong communication and problem-solving skills who can navigate complex benefit questions and deliver clear, helpful solutions. Collaboration across teams is essential, as you’ll contribute to ensuring a positive and seamless experience for our members. This is an excellent opportunity to build your expertise in pharmacy benefits, strengthen your problem-solving skills, and make a meaningful impact on member satisfaction. At MotivHealth, we’re committed to innovation and excellence, offering competitive benefits, bonus opportunities, professional development, and plenty of perks along the way. HERE’S WHAT YOU’LL DO IN THIS ROLE: Answer inbound pharmacy benefit questions. Assist in office duties which include intake of faxes, calls, and emails. Maintain frequent phone contact with internal staff, external clients, and external pharmacies. Primary point of contact for member and physician inquiries Provides support to ensure efficient referral processing from intake to triaging of prescription coverage. Coordinates and facilitates problem resolution for pharmacy and benefit issues. Utilize established protocols to determine root cause of escalated inquiries and ensure resolutions are provided in a timely manner. Work independently and with the intake team to complete assigned pharmacy cases in accordance with standard operating policies and procedures and defined responsibilities to complete program enrollment, answer inquiries, and coordinate access to therapies. Other related duties and projects, as assigned, to support business needs and the pharmacy team overall. HERE’S WHAT WE ARE LOOKING FOR: High School Degree/GED Required. 1+ year(s) in the medical or healthcare field. Insurance & medical terminology. Strong computer skills and proficiency with Microsoft Office. Excellent communication skills, both written and verbal. Demonstrates a high degree of customer focus and attention to service. Comfortable with and able to thrive in an ever-changing environment. Ability to think through issues and bring forth effective solutions. Conflict resolution Time management and multi-tasking skills. HERE’S WHAT WE OFFER: 5% annual bonus based on company profitability Affordable health, vision, and dental insurance for you and your family Company contributes up to $2,300 to Health Savings Account annually Wellness program that contributes additional money towards your HSA Automatic 3% contribution into retirement plan Career development and growth opportunities 15 days of PTO & 10 paid holidays per year MotivHealth is a growing insurance company that takes an innovative approach to creating and administering customized insurance plans that lower the cost of providing benefits, while increasing access to high quality healthcare.