Pharmacy Technician with technology knowledge - North America, Remote

About the Role At TJM Labs, we're helping pharmacies automate critical workflows through innovative technology solutions. We're looking for a Pharmacy Technician who enjoys working with technology, solving problems, and helping others succeed. In this role, you'll serve as the bridge between our pharmacy clients and our technology platform. We will provide comprehensive training on our products, automation tools, and implementation processes. Your primary responsibility will be helping pharmacies successfully deploy and utilize our solutions while ensuring ongoing system performance and client satisfaction. If you enjoy learning new technology, working directly with pharmacy staff, and improving operational efficiency, this role offers an exciting opportunity to combine your pharmacy knowledge with technology and customer success. This is a fully remote position. We are seeking candidates located in the U.S. Pacific Time Zone or candidates who can consistently work Pacific Time business hours (1:00 p.m.–9:00 p.m. PT). What You'll Do Guide pharmacy clients through the onboarding and implementation of TJM Labs solutions Conduct virtual training sessions for pharmacists, technicians, and pharmacy staff Configure and validate software installations, integrations, and user settings Serve as the primary point of contact during product deployment and go-live activities Monitor system performance and proactively identify issues affecting client operations Troubleshoot technical and workflow-related problems by reviewing logs, configurations, and system activity Work closely with pharmacy teams to ensure successful adoption of our products and best practices Document implementation progress, client-specific workflows, and support activities Escalate complex technical issues to engineering teams with clear documentation and reproduction steps Build strong relationships with pharmacy clients through responsive communication and exceptional service Participate in ongoing product improvement discussions by sharing client feedback and workflow insights Assist with maintaining system uptime and ensuring clients receive timely support when issues arise