Planning, Evaluation, and Performance Lead

Agency

Dept of Health and Human Services

Division

Aging and Adult Services

Job Classification Title

Human Services Planner/Evaluator III (NS)

Position Number

60038339

Grade

NC18

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Planning, Evaluation, and Performance Lead serves as the Division of Aging’s primary expert in data analysis, program evaluation, and performance measurement to support statewide aging programs. This position transforms complex data into clear, actionable insights that inform decisions for Older Americans Act services, the Multisector Plan for Aging, and other aging initiatives. It leads the development and implementation of performance measures, evaluation frameworks, and reporting systems that assess outcomes for older adults, individuals with disabilities, caregivers, and families.

This role strengthens federal reporting systems and modern data infrastructure, including dashboards and visualization tools that support continuous quality improvement. It collaborates with leadership, Area Agencies on Aging, and external partners to ensure data accuracy, accessibility, and meaningful use across the aging services network.


Key Duties Include:
- Lead the design and implementation of performance measures, evaluation frameworks, and reporting systems for statewide aging programs.

- Analyze complex datasets to assess program effectiveness and generate insights that inform planning and operational decisions.

- Maintain and enhance federal reporting systems, including data processes associated with the Older Americans Act Performance System.

- Develop and manage dashboards, visualization tools, and other data infrastructure to support continuous quality improvement.

- Review and interpret data to produce clear recommendations, reports, and presentations for leadership and partners.

- Coordinate evaluation activities that support the Multisector Plan for Aging by tracking indicators, assessing progress, and identifying system‑level improvement needs.

- Collaborate with Area Agencies on Aging and external partners to ensure data accuracy, consistent reporting, and effective information sharing.

- Guide internal teams on performance management methodologies and provide technical expertise in evaluation and data analysis.

- Support strategic decision‑making by interpreting outcomes and emerging trends within statewide aging programs.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $63,927.00 - $111,871.00

Recruitment Range: $63,927.00 - $83,252.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Expert‑level experience administering or analyzing large‑scale performance reporting systems, including federal platforms such as the Older Americans Act Performance System (OAAPS) or comparable state‑level systems.

• Demonstrated proficiency using interactive dashboards and data visualization tools, including platforms such as Microsoft Power BI, Tableau, or Excel, to communicate program performance and outcomes.

• Proven experience designing and implementing program evaluation frameworks, performance measures, and continuous quality improvement (CQI) initiatives for statewide or multi‑agency human services programs.

• Demonstrated success analyzing complex datasets and translating findings into actionable recommendations, executive‑level reports, presentations, or policy guidance for leadership and external partners.

• Established record of collaborating with multiple organizations—including state agencies, Area Agencies on Aging, universities, contractors, and community partners—to support data governance, strategic planning, and evaluation activities.
  
  
  
  
  
  
  
  
  

The Posting Will Close At 11:59 P.M. The Night Before The End Date

This Position Is Funded In Part Through Federal Funds

This Position Is Eligible For A Hybrid Work Option

About the Division of Aging and Adult Services (DAAS):

The Division of Aging and Adult Services works to promote the independence and enhance the dignity of North Carolina's older adults, persons with disabilities and their families through a community based system of opportunities, services, benefits and protections.

About the State Aging Plan:

The State Aging Plan outlines six major goals that focus on strengthening supports for older adults across North Carolina. These goals emphasize protecting vulnerable adults, promoting healthy aging and overall quality of life, expanding access to stable and affordable housing, and improving resources for caregivers while developing a stronger direct‑care workforce. The plan also prioritizes long‑term preparedness to ensure systems and communities are equipped for future needs, and it advances equity by promoting inclusive approaches that reshape how aging is understood and experienced statewide.

Compensation and Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Visit the website for State Benefits.

Supplemental Contact Information:

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders.  We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.  For more information about DHHS:  https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.  Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved.  We invite all potential applicants to apply for positions for which they may be qualified.

              

Application Process

Be sure to complete the application in its entirety.   Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers.
• If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.
• Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.
• Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account.  Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.
• Degrees must be received from appropriately accredited institutions.  Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.
• For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members.

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application.

Veterans’ and National Guard Preference

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing. 
• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation.  If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

CONTACT INFORMATION 

If there are any questions about this posting, please contact Talent Acquisition at talentacquisition@dhhs.nc.gov. Resumes will not be accepted in lieu of completing this application.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Planner:

Master's degree in public or human service administration or human services programmatic field from an appropriately accredited institution, and three years of human service experience, two of which must have been in human services program planning

OR

Bachelor's degree from an appropriately accredited institution, and five years progressive administrative or consultative experience in a human service program, two of which must have been in human service program planning

OR

An equivalent combination of education and experience

Evaluator:

Master's degree in the field of psychology, sociology, or social work from an appropriately accredited institution, and three years of experience in research and evaluation, using statistical methodologies in human service programs

OR

Bachelor's degree from an appropriately accredited institution, and five years of experience in research, evaluation and statistical application in the human service field

OR

An equivalent combination of education and experience

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Tresha Walker

Contact:

DHHS Workday Support Form

About Us

North Carolina State Government is one of the state’s largest employers, with over 76,000 employees all working toward a common goal: a safer and stronger North Carolina. We are a large organization comprised of various agencies, offices, and universities, each providing important public services.

Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources' website.

Permanent, temporary, and time-limited state government jobs can be found from the mountains to the coast. Find your next opportunity today!

State Application Resources/Frequently Asked Questions

Valuing Education and Experience

The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post-secondary degree. Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide.

Important

All job postings close at 11:59pm the night before the End Date on the posting.