Platform Engineer

Our Mission Ivy Partners is a Swiss consulting firm that supports businesses in overcoming strategic, technological, and organizational challenges. We are committed to offering our team members a career that enhances both their personal and professional development. We support their skills development and offer genuine career advancement opportunities. As an Integrations Specialist at Ivy Partners, you will: - Govern and oversee L3 operational activities during the Europe shift to ensure service continuity and SLA compliance. - Investigate and resolve incidents within agreed SLA timelines. - Perform platform analysis, troubleshoot, analyze logs, and identify operational issues causes. - Escalate complex issues to senior engineers as needed. - Support daily operational activities and service requests, including deployment, release, and change implementations. - Document incidents, resolutions, maintain operational documentation, and update knowledge base articles. - Identify recurring issues and recommend improvements. - Assist in root cause analysis and develop simple automation scripts for repetitive tasks. - Manage production support meetings and participate in operational reviews. - Support the Flex Gateway Platform setup and participate in on-call activities for major incident resolutions when required. About You You are our ideal candidate if: - You have 3 to 5 years of expertise in managing a platform. - You possess expertise in Terraform, OpenShift, GitHub, and basic knowledge of AWS and Azure. - You have a strong grasp of Authentication & Authorization mechanisms (API security standards: OAuth, OpenID). - You are familiar with ITIL Processes, and Argo CI/CD tools. - Your technical skills also include knowledge in XML, XSD, WSDL, WS-*, Java, JSON, and you have user-level experience with SOAPUI, Postman. - You understand basic network configurations (Virtual IPs, firewalls, Load Balancer, etc.), certificate lifecycle management, and have experience with ServiceNow and Linux. - You are comfortable working in English (C1 level) and hold an academic background in Computer Science or a related field. - You are open to working in a hybrid model, support out-of-hours activities occasionally, and are available for short-period relocation or travel to other countries when required. Why Join Ivy Partners? - Care | We ensure a supportive environment where each team member is valued and empowered with training and growth prospects. - Trust | Our approach to client relationships is grounded in trust, professionalism, and transparency, fostering lasting partnerships. - Innovation | We drive effective digital transformation with innovative technology and creative thinking. - Responsibility | We are committed to positively impacting our community through responsible corporate practices.