Platform Engineering Manager

Job Description

The Role

The Platform Engineering Manager is responsible for the shared technology platforms, cloud services, platform tooling and operational capabilities for the Insurance technology estate.

The role leads Platform Engineering across the Insurance technology estate, providing the platforms, tooling and operational capabilities that enable secure, reliable software delivery.

The role provides leadership for the Platform Engineering chapter and supports the development of DevOps Engineers across the Insurance technology estate, promoting consistent platform practices and engineering standards.

Key Responsibilities

• Own and operate shared platform services, cloud platforms and platform tooling, ensuring they remain reliable and maintain uptime within agreed service levels.
• Oversee third-party platform suppliers and service providers, ensuring effective service delivery, adherence to agreed service levels and that they remain compliant with regulatory expectations.
• Lead platform operations, observability, incident management, root cause analysis, annual disaster recovery testing and operational resilience activities.
• Manage platform lifecycle activities, including technical debt reduction, end-of-support risks and continual service improvement.
• Manage and reduce vulnerabilities identified by automated and manual security testing.
• Define and maintain platform engineering standards and approved tooling, providing technical leadership and guidance to DevOps Engineers.
• Ensure platform services and platform tooling remain aligned with approved Enterprise Architecture standards and the technology roadmap.
• Embed Secure-by-Design principles and secure engineering practices across platform services, engineering tooling and Engineering teams.
• Ensure platform services, engineering tooling and third-party platform solutions are implemented and operated in accordance with approved security policies, standards and control frameworks.
• Work with the Security team on vulnerability remediation, platform hardening and security improvement initiatives.
• Ensure platform services provide appropriate security, monitoring, logging and auditability capabilities.
• Support security assurance, audit and remediation activities relating to platform services and engineering tooling.
• Lead and support Platform Engineering chapter members through coaching, performance management and career development.
• Provide guidance and mentoring to DevOps Engineers embedded within product teams, supporting consistent engineering practices and capability development.
• Support recruitment, onboarding and retention activities within the Platform Engineering chapter.
• Encourage knowledge sharing, collaboration and continuous improvement across Platform Engineering and wider engineering teams.
• Maintain visibility of team capacity, skills development needs and operational risks.
• Foster a culture of ownership, accountability and engineering professionalism.

Knowledge, Skills and Behaviours

Essential

• Experience leading a Platform Engineering, DevOps, Cloud Operations or Infrastructure Engineering team.
• Experience operating and supporting cloud platforms and technology services within a production environment.
• Experience managing service reliability, incident response, operational resilience and continual service improvement activities.
• Experience implementing and supporting Infrastructure as Code, CI/CD pipelines, automation tooling and engineering enablement practices.
• Experience evaluating, implementing or supporting AI-enabled engineering capabilities, including developer productivity tooling and automation solutions across engineering teams.
• Experience working with third-party technology suppliers and managed service providers.
• Experience supporting secure engineering practices and collaborating with Security, Architecture and Engineering teams.
• Experience coaching and developing engineers within either direct or matrix management structures.
• Knowledge of AWS and/or Azure cloud platforms.
• Knowledge of Infrastructure as Code and automation tooling.
• Knowledge of CI/CD platforms and developer productivity tooling.
• Knowledge of observability, monitoring and operational reporting practices.
• Knowledge of secure engineering and security-by-design principles.
• Knowledge of incident management, operational resilience and disaster recovery concepts.
• Knowledge of AI-assisted software engineering practices and the application of AI agents within DevOps, SecOps, FinOps and operational support workflows.
• Knowledge of modern Platform Engineering, DevOps and cloud operations practices.

Reward & Benefits: What's in it for me?

We want our people to feel recognised, supported and able to thrive both at work and beyond it.

We offer a competitive reward package designed to support your financial, physical and mental wellbeing, alongside opportunities to learn, develop and be recognised for the contribution you make. Benefits vary by role and location, and full details will be shared as part of the application process.

Equal opportunities: Our commitment to inclusion

Collinson Group is an equal opportunities employer. We welcome applications from people of all backgrounds, identities and experiences, and believe that different perspectives make our business stronger.

About Us

Collinson Group is powered by a culture of innovation, collaboration, and integrity. Our employee experience brings together everything that makes us unique: our strong values, our commitment to sustainability, our recognition programmes, and our inclusive culture. Most importantly, it’s our people who make the difference. At Collinson Group, we’re curious, hardworking, humble, and focused on creating impact together, which is why we’re proud to be recognised as a top workplace.

Why work here?

Better journeys start here — including your own.

Join a growing global business where you can solve meaningful challenges, collaborate with talented people around the world and help shape the future of travel, loyalty and customer experience.

Bring your perspective, grow beyond your role and make an impact that reaches beyond profit.

Your next journey could start here

Our Culture

At Collinson Group, our culture is shaped by how we work as much as what we achieve. We are curious, ambitious and grounded, and we believe the strongest ideas are built together.

Our values — Do the Right Thing, Take Action, One Team and Act Smarter — guide the decisions we make, the way we treat one another and how we deliver for our clients, customers and partners.

We want everyone to have the opportunity to do meaningful work and fulfil their potential. Through learning and development, recognition, wellbeing, inclusion and our commitment to sustainability and community impact, we create an environment where people can grow, contribute and feel that they belong.