Platform Operations Director

The Director of Platform Operations is the single accountable owner for ClearCourse's entire technology operations estate — from end-user devices across 40+ portfolio companies through to cloud production environments. Reporting to the CTTO, the role owns infrastructure, internal IT, SRE, security operations implementation, and vendor cost management. The role operates at the intersection of operational excellence and commercial discipline — owning cloud FinOps outcomes, leading DR and BCP processes, and providing the senior escalation point for incidents and infrastructure risk across the group. Key Accountabilities: Infrastructure & Cloud End-to-end accountability for the technology estate: cloud (Azure), colocation, commodity hosting, internal IT, and end-user environments across all portfolio companies. Owns cloud and hosting strategy in conjunction with Head of Infrastructure — central management of Azure cost optimisation, reserved instances, and FinOps discipline. Security Operations Owns security operations implementation end-to-end; liaises with DevSecOps and the CISO who provides governance counterbalance. Manages joiner/leaver management and identity/access management across the estate, informed by the CISO on policy. Resilience & Continuity Accountable for DR planning, backup testing, and BCP across the portfolio. Senior escalation point for incidents, infrastructure risk, and business continuity across the group. Internal IT & Systems Manages internal IT and business systems administration (M365, NetSuite, SuccessFactors, SharePoint) —infrastructure, integrations, and IAM. Ensures observability and SRE capability is fit for purpose across cloud, hosted, and end-user environments. Vendor & Cost Management Drives cloud and vendor cost discipline — manages the Vendor & FinOps Lead; accountable for FinOps outcomes. Primary interface to the CTTO on governance and to Platform Engineering on DevSecOps integration. Key Relationships: CTTO — Direct line manager. Governance, infrastructure risk, and FinOps accountability. CISO (Head of Security) — Close working relationship. Security operations implementation, IAM policy, and incident escalation. Director of Platform Engineering — Coordinates on DevSecOps integration and CI/CD infrastructure requirements. • Head of Infrastructure & Cloud — Direct report. Hosting strategy, cloud platform, and FinOps execution. Head of SRE — Direct report. Observability, on-call, and DR/BCP processes. • Head of Internal Services — Direct report. Internal IT, business systems, and end-user support. Finance — Direct report. Cloud cost visibility, savings plans, and vendor negotiations.