Platform Success Manager

Who We Are: Sequoia is the strategic partner helping investor-backed companies of all sizes achieve their business goals through smarter people spend. For 24 years, we’ve guided the most innovative employers to navigate growth and get the most out of their global people investment. With our expert advisory team and integrated platform, we help clients drive business impact through their total comp and benefits, improving executive decision making, controlling costs, protecting the business, and elevating the employee experience. Visit Sequoia.com or follow us on LinkedIn to learn more. What You Get to Do: The Platform Success Manager will be responsible for guiding our clients on a day-to-day basis on all things Sequoia, including but not limited to: benefits, systems and HRIS. You will: Serve as the primary day-to-day guide for clients on all Sequoia-related topics, including benefits, systems, and HRIS. Educate clients on Sequoia’s programs and tools to help them maximize their offerings. Drive adoption of Sequoia’s Compensation Operating System (Comp OS) through seamless platform configuration and ongoing support. Provide consulting, training, and project management to ensure client success and engagement. Proactively identify and resolve issues to deliver an exceptional client experience. Act as a trusted advisor in a client-facing role, fostering strong relationships and satisfaction. Collaborate within a fast-paced, action-oriented, and results-driven team committed to industry leadership. What You Bring: Bachelor’s Degree and 3+ years of experience in SaaS, client service or benefits/comp platforms. Proven project management skills, driving adoption, and implementation. Background in startup or fast-paced environments, adaptable to scaling teams. Strong technical aptitude with experience in HR Tech/SaaS platforms Ability to communicate and work across client organizations (HR, CEO, CFO) Solutions-oriented team player who takes initiative and is accountable for results Detail and process-oriented Excellent communication, organization and interpersonal skills Ability to understand client needs and deliver results under tight deadlines Bonus: Experience in compensation modeling, merit planning, and pay transparency. Sequoia’s Culture – Our most important asset Integrity Passion for service Innovative Growth oriented Caring for others Promise-centric Focused on relationship building Sequoia provides equal opportunity to all applicants without regard to race, color, creed, religion, citizenship, national origin, age, sex, sexual orientation, gender identity, pregnancy, marital status, military or veteran status, disability, or any other basis prohibited by applicable law. Compensation & Benefits Sequoia provides competitive compensation including base salary, performance-based bonus programs, and comprehensive benefits package. Sequoia’s Candidate Privacy Policy https://www.sequoia.com/legal/candidate-privacy-policy/