PMO Support Officer - FTC

Key Responsibilities

• Maintain and update PMO documentation, ensuring templates, reports, and plans are current, standardised, and accessible.
• Assist in adopting and maintaining an efficient file management system, ensuring files are logically structured and easy to retrieve.
• Organise PMO meetings, including scheduling, preparing agendas, and recording accurate and timely minutes.
• Support the collation of data for project and programme status reports, ensuring timely and accurate communication to stakeholders.
• Update and maintain project dashboards, ensuring key information—such as risks, issues, and milestones—is effectively communicated.
• Assist with tracking timesheets, holidays, and resource availability, ensuring the team has clear visibility.

• Maintain and update RAID (Risks, Assumptions, Issues, and Dependencies) logs, ensuring completeness and prompt action.
• Assist in drafting and maintaining risk profiles, aligning them with organisational standards and supporting decision-making processes.

• Support regular audits of projects and programmes to ensure compliance with PMO governance standards, identifying areas for improvement.
• Assist in refining and standardising templates, processes, and tools to ensure consistent usage and clarity across the organisation.

• Provide support in tracking and recording project and programme budgets to ensure financial alignment.
• Assist in maintaining and updating project plans, including resourcing, milestones, and financial data.

• Collaborate on the preparation of training materials, including "how-to" guides for PMO processes and tools, and support training sessions for the team.
• Promote the value and benefits of the PMO by showcasing the importance of governance, standardisation, and effective planning.

• Development and improvement of new and established PMO documentation. (Added)
• Collect and act on feedback regarding processes and tools, supporting the PMO Lead in implementing efficiency improvements.
• Contribute to sharing lessons learned and embedding best practices to foster a culture of continuous improvement.

• Assist in reviewing and maintaining ISO27001 documentation, ensuring compliance and preparing for future audits.
• Support the management of change control processes, ensuring all changes are appropriately logged and escalated when necessary.

• Perform other duties as assigned by the SANS Management Team.

Skills, Knowledge and Expertise

• Degree in Project Management, Business, or related discipline, or equivalent professional experience.
• Experience providing administrative and operational support in a project or programme environment.
• Strong skills in documentation management, file organisation, and meeting coordination.
• Ability to maintain project dashboards, RAID logs, and support risk/issue management processes.
• Proficiency in monitoring and reporting on project and programme status.
• Strong organisational skills with the ability to track budgets, plans, and resource allocation.
• Excellent communication skills with the ability to liaise effectively across teams.
• Proficient in Microsoft Office, Intermediate/Advanced Excel, project management tools, Power B1 would be advantageous
• Detail-oriented, proactive, and well-organised.
• Collaborative, adaptable, and able to support cross-functional teams.
• Customer- and quality-focused, with a commitment to governance and consistency.
• Willingness to learn and contribute to continuous improvement.

• Familiarity with ISO27001 documentation and compliance.
• Experience supporting audits, compliance reviews, and MEIL reporting.
• Knowledge of budget tracking and financial administration for projects/programmes.
• Background and/or interest in Cyber Security.