Polish Speaking Customer Service for Social Media industry -Remote in Greece

Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a Polish Speaking Customer Service Representative in the dynamic Social Media industry. This role allows you to engage with users and provide premier customer support, ensuring a seamless experience on the platform for Polish-speaking clients. Responsibilities Deliver exemplary customer service to Polish-speaking users via multiple channels, including phone, email, and social media platforms. Assist users with inquiries related to account management, features, and platform functionalities. Resolve customer complaints and technical issues promptly, maintaining high levels of satisfaction. Educate users about best practices and features of the service to enhance their overall experience. Document all interactions carefully and contribute to the knowledge base for ongoing service improvements. Collaborate with internal teams to escalate and resolve complex issues effectively. Stay updated on industry trends, platform updates, and customer feedback to provide insightful support. Fluency in Polish and English, both written and spoken. Prior experience in customer service, particularly in the technology or social media sector, is advantageous. Outstanding communication skills and a customer-oriented approach. Strong analytical and problem-solving abilities. Proficiency in using customer service software and social media tools. Ability to work in a fast-paced environment and manage multiple tasks efficiently. A genuine interest in social media and digital communication trends. Private Health Insurance Training & Development Performance Bonus 2 Extra Salaries Per Year Fully Paid Training Fully Paid Relocation Package ( flight, transfer and hotel ) Free Greek Lessons, discounts and other perks