Portfolio Manager - Unified Communications

Portfolio Manager – Unified Communications Empowering Businesses with Essential Communications Sangoma is a global leader in Unified Communications, Contact Center, Connectivity, and Managed Services solutions. We help organizations connect people, processes, and technology through cloud, hybrid, and on-premise communications platforms. We are seeking a Portfolio Manager to drive planning, prioritization, governance, and execution across Sangoma's Unified Communications portfolio, including UCaaS, CCaaS, SIP Trunking, Managed Connectivity, and related communication solutions. Your Role: Assess new feature requests, changes, and initiatives for business value, scope, effort, risk, dependencies, and delivery impact. Support portfolio intake, triage, prioritization, and governance processes across multiple streams of work. Partner with business, product, and technology leaders to support planning, sequencing, and trade-off decisions. Coordinate across teams to manage cross-functional dependencies, blockers, and readiness for delivery. Provide coaching and guidance to delivery teams and Scrum Masters to strengthen planning, execution discipline, and team effectiveness. Develop, document, and continuously improve delivery operating models, governance routines, standards, and ways of working to create consistency across the delivery organization. Build and maintain dashboards and reporting for roadmap health, milestones, dependencies, RAID items, capacity, and delivery progress. Facilitate governance forums and ensure decisions, actions, and follow-ups are clearly documented and tracked. Support planning and execution of programs and cross-team initiatives from initiation through delivery. Promote practical use of workflow tools and delivery management practices, including Jira, Confluence, Kanban boards, and related reporting structures.