Portuguese-Speaking Customer Solutions Specialist

Make a real impact every day! As a Customer Solutions Specialist, you’ll support customers via phone and email, resolving service and technical inquiries with confidence and care. You’ll troubleshoot issues, provide clear solutions, and keep customers informed throughout their cases. What You’ll Do Provide customer and technical support, including troubleshooting and installation/deployment assistance for engineers Resolve inquiries efficiently by following support procedures, escalating complex issues to Level 2 when needed Maintain data privacy and security compliance while collaborating effectively with customers, engineers, and internal teams What You Bring Strong communication skills in English (B2) and Portuguese (C1) Customer-focused mindset and problem-solving skills Good organizational skills and attention to detail Why Join Us? At Transcosmos , you’ll find a supportive team environment with real opportunities to grow. Paid training Competitive salary Cafeteria benefits Medicover