POS Administrator

Job Title: POS Administrator – automotive care and car wash industry (DRB)

Job Type: Fulltime Salary, Some Travel Required

Job Experience Level: Minimum 5 Years of POS Support Experience

Job Summary:

We are looking for a motivated and skilled POS Administrator to join our dynamic IT team. We are seeking an experienced and proactive POS Administrator with deep expertise in DRB Point-of-Sale systems to support and optimize our car wash operations. This key role will oversee the administration, troubleshooting, and continuous improvement of our POS infrastructure, while also leading POS-related projects and maintaining strong vendor relationships.

Key Responsibilities:

• POS System Administration:
  Manage and maintain DRB POS systems across multiple car wash locations, ensuring uptime, accuracy, and performance.
• Troubleshooting & Support:
  Diagnose and resolve hardware, software, and network issues with POS systems. Serve as the escalation point for complex POS support issues.
• Project Leadership:
  Lead the planning, coordination, and execution of POS system upgrades, integrations, and rollouts. Collaborate with internal teams to ensure successful implementation.
• Vendor & Partner Relations:
  Act as the primary point of contact for POS vendors (e.g., Micrologic, DRB). Maintain positive and productive relationships to ensure timely support, updates, and escalations.
• Training & Documentation:
  Provide training to staff on POS systems and procedures. Develop and maintain system documentation, SOPs, and support materials.
• System Optimization:
  Analyze POS usage and performance metrics to identify areas for improvement and optimization. Recommend and implement solutions to enhance customer experience and operational efficiency.

Qualifications & Skills

Required

• 5+ years of experience administering DRB POS systems in the car wash industry or a similar retail environment.
• Proven experience leading technical projects and cross-functional teams.
• Strong technical troubleshooting skills (hardware, software, network).
• Excellent organizational and communication skills.
• Experience working with vendors and third-party technology partners.
• Ability to work independently and manage multiple projects.
• Willingness to travel to car wash sites as needed. Perform remote implementations.
• Participate in rotational on-call support, addressing after-hours IT needs. (Weekends: 9:00 AM – 7:00 PM EST (currently). On-call support is only required for critical issues, and the volume of issues during these hours is typically very low).
• Provide IT support and administrative assistance as needed, including helpdesk tasks and system administration responsibilities delegated by the VP of IT, such as managing O365 end-user accounts, configuring access and permissions, supporting and deploying IT hardware, and troubleshooting technical issues for staff.

Preferred:

• Experience with POS LPR technologies.
• Familiarity with car wash tunnel control systems.
• Experience in automotive services, including full detailing, interior cleaning, oil changes, and emissions/state inspections.
• Background in IT support or O365 systems administration is a plus.

Why Join Us?

• Opportunity to work in a collaborative and innovative environment.
• Exposure to diverse technical challenges across IT & POS operations.