Position: Inside Sales Support Specialist – Agtech

Position: Inside Sales Support Specialist – Agtech

M&F Talent is working with an established horticulture solutions company seeking an Inside Sales Support Specialist to support its North American commercial team.

This role is ideal for someone who enjoys keeping sales activity moving behind the scenes while also engaging directly with customers and prospects. The Inside Sales Support Specialist will work closely with Account Managers, distributors, customers, Customer Service, and technical teams to coordinate opportunities, improve follow-up, maintain accurate CRM information, and support smaller customer accounts.

The position combines sales support, account coordination, and proactive inside sales, helping field Account Managers spend more time developing strategic customer and distributor relationships.

• Location: Remote (Ideally PST Region)
• Employment type: Full-Time
• Salary: $55K USD
  
  

Key Responsibilities

• Provide proactive sales and administrative support to regional Account Managers.
• Prepare customer, account, and opportunity information ahead of sales meetings and customer visits.
• Support the preparation and follow-up of quotes, product trials, product information, and other commercial documentation.
• Maintain accurate records of customer interactions and sales within the CRM.
• Provide field Account Managers with product, order, logistics, and technical information.
• Coordinate with Customer Service, Product Management, technical support, and other internal teams to ensure timely customer responses.
• Follow up on inbound leads, marketing-generated opportunities, customer inquiries, and outstanding sales opportunities.
• Conduct outbound prospecting within assigned customer segments.
• Identify and qualify sales opportunities and route larger or more complex opportunities to the appropriate Account Manager or distributor.
• Manage and convert appropriate smaller sales opportunities.
• Re-engage inactive customers and identify opportunities for repeat business.
• Serve as the primary commercial contact for an assigned portfolio of smaller customers or house accounts.
• Provide routine product and order information and coordinate internally to resolve customer questions.
• Escalate strategic, complex, or higher-value opportunities to Account Managers.
• Support customer and distributor meetings, action-item follow-up, and planning.
• Gather customer and market feedback and communicate relevant insights internally.
• Maintain pipeline visibility and help ensure customer opportunities do not stall because of missed or delayed follow-up.
  
  

Requirements

• BA in Business Administration, International Business, Communications, Agriculture, Horticulture, or a related discipline.
• Previous experience in sales support, inside sales, account coordination, customer success, or another customer-facing commercial role.
• Experience using CRM systems and working within structured sales processes.
• Strong written and verbal communication skills.
• Comfortable communicating with customers through phone, email, CRM, and other digital channels.
• Strong organizational and time-management skills with the ability to manage multiple priorities and follow-up activities.
• Detail-oriented with disciplined record keeping and CRM management.
• Comfortable proactively contacting customers and prospects.
• Ability to recognize when an opportunity should be escalated to an Account Manager.
• Collaborative approach and ability to coordinate effectively with multiple internal teams.
• Ability to work effectively in a fast-paced, international commercial environment.
• Experience supporting field sales teams or distributor networks. (Preferred)
• Experience within horticulture, agriculture, growing media, or another technical-product environment. (Preferred)
• Additional language skills. (Preferred)
  
  

Contact us if you would like to learn more about the Inside Sales Support Specialist role or our CEA staffing services at Mac and Fulton.