Practice Assistant II

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Working with the assigned Division clinicians in the Department of Neurology (DON), the incumbent provides clinical care coordination for the Division and does medication prior authorizations. Requires ability to manage patient information confidentially and in compliance with all Hospital requirements. Must have the ability to manage confidential and sensitive matters with discretion and tact and must have a good sense of urgency in order to prioritize the demands of a large and very busy clinical division. Qualifications Minimum of a high school diploma or GED. A minimum of two years of applicable work experience is required. Some additional training in office systems or other post-high school education is preferred. Knowledge of performing medication prior authorizations, practice operations, and standards. Understanding of procedures including filing, copying, scanning, printing, and faxing. Ability to use phone system (answer and screen calls, put on hold), handle more complex calls, and give more detailed information. Ability to interpret information as appropriate, answer more complex questions in the most professional manner, and communicate in a professional, courteous, clear, and concise manner. Ability to manage work processes in a neat and orderly way and to sort and alphabetize. Ability to manage multiple tasks effectively, follow established protocols, and work within systems. Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note) and to take complete and accurate messages. May respond directly on behalf of manager/provider without direction or instruction. Ability to type and enter data effectively and at a more advanced level. - Intermediate level computer skills including the ability to use word processing, spreadsheet, database, and presentation applications. Intermediate understanding and use of medical terminology. Intermediate comprehension of billing and fiscal information. Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA. Responsibilities: Manages Epic in-basket messages and telephone calls, including setting up appointments and any tests for office and outpatient consultations. Confirm patient appointments, reschedule appointments, and ensure the provider's schedules are filled. Has a complete understanding of the appointment (EPIC). Must be able to schedule, cancel, bump, link, and reschedule appointments based on acuity, urgency, and evolving priority of patient and physician needs. Assumes responsibility for each telephone message, determining the nature and urgency of the call, relaying the message to physicians or designate, and following through quickly, efficiently, and appropriately. Positive interactions with patients are critical, as the individual in this position is not only representing the physicians but the department. Must maintain and manage patient medical records. Must review charts before patient appointments checking for test results or reports. Assumes responsibility for obtaining diagnostic reports such as laboratory and radiology results as well as operative notes. Follows up and obtains all missing and outstanding reports and assures timely disposition with full documentation. Handles medication refills and medication prior authorization for patients. Reviews various forms received, fills them, routes them to the right provider, and closes the loop on them. Requires the ability to work as a team member in the Division. Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills. Provide cross-coverage as needed. Assist with special projects as directed. Follow HIPAA guidelines for the management of patient privacy and confidentiality. - Other duties, as assigned. Additional Job Details (if applicable) Department: BWH Neurology Schedule: Monday - Friday | 8:30am-5pm| Onsite| Hybrid Compensation: The posted salary reflects the starting range for this position. Actual compensation will be based on the selected candidate's qualifications, including experience, education, and relevant skills. Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more! Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you’ll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you’ll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff. Remote Type Hybrid Work Location 60 Fenwood Road Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $24.94/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.