Practice Management Implementation Specialist

This is a remote position.

• Support customer requests for NY EHRs through discovery, requirements gathering, specification, testing, and delivery.
  
• Participate in discovery sessions with customer stakeholders and document current-state workflows, requirements, and open questions.
  
• Write functional specifications for assigned features, including business rules, worked examples, and edge cases.
  
• Apply technical and operational knowledge to perform software and integration testing of implemented solutions.
  
• Build and execute test cases for newly implemented features, using realistic data across multiple scenarios.
  
• Resolve identified issues requiring changes to implemented software applications and solutions.
  
• Document defects and evidence clearly, and drive them to closure.
  
• Verify data flow and mapping between EHR platforms to confirm information transfers correctly.
  
• Work closely with the development team in gathering and reviewing customer feedback and requirements.
  
• Prepare customer-facing documentation, including user guides, quick-reference sheets, and release notes.
  
• Deliver end-user training and support during and after the implementation process.
  
• Maintain the request log and provide routine status updates to customers and internal stakeholders.
  
• Handle protected health information in accordance with HIPAA and company policy.
  
• Other duties and/or projects as assigned.
  
• Ability to travel up to 25% as needed.
  

Requirements

• Bachelor’s degree in Healthcare Administration, Behavioral Health, Information Systems, or related field (or equivalent experience).
  
• 3+ years of experience in a business analyst, QA analyst, implementation, or application-support role for customer-facing software, preferably in behavioral health or human services settings.
  
• Ability to gather detailed requirements and translate them into clear, structured functional specifications
  
• Strong testing discipline, including deriving test cases from requirements and documenting results with supporting evidence
  
• Comfort working within regulated environments that require accuracy, documentation, and adherence to established standards
  
• Ability to manage multiple requests and workstreams while maintaining follow-through and quality
  
• Clear written and verbal communication skills for customer sessions, internal coordination, documentation, and training
  
• Sound problem-solving skills with a practical, methodical approach to issue resolution
  
• Ability to work both independently and collaboratively with customers, developers, and internal stakeholders
  
• Strong understanding of healthcare workflows, revenue-cycle concepts, and front-office operations
  

Preferred Qualifications

• Experience with behavioral health EHR platforms.
  
• Working familiarity with New York behavioral-health programs and payment methodologies, including NY Medicaid, OMH/OASAS, APG, CCBHC PPS and OTP.
  
• Knowledge of HIPAA, 42 CFR Part 2, and other behavioral health compliance standards.
  
• Relevant certifications such as CBAP/CCBA, CSPO/CSM, PMP, or ISTQB/CSTE.
  
  

Benefits