Practice Manager

Description

The Practice Manager owns scaled Managed Services delivery for TGS's GenAI work on our largest account data annotation, model evaluation, and AI training/localization. This is an operating role first: you are accountable for the people, quality, and throughput of GenAI delivery pods running at enterprise scale thousands of annotation and evaluation tasks daily and for connecting that delivery engine to the AI Data Practice's innovation pipeline (PIMO/FDE) and the account's broader commercial value story. You will operate inside a fast-scaling account that is actively building out mature operating rhythms so comfort with ambiguity, hands-on process-building, and direct people leadership matter as much as AI/GenAI domain knowledge. This role sits within Technical Operations the SME-led, outcome-owned delivery function for TGS-directed teams on the account and works in close, day-to-day partnership with the AI Data Practice (PIMO/FDE), and the other delivery functions. ESSENTIAL FUNCTIONS Scaled AI Delivery Leadership Own day-to-day management of a portfolio of GenAI delivery pods spanning data annotation, model evaluation, and AI training/localization work, ensuring throughput, quality, and SLA targets are met at scale. Manage a multi-layered delivery team Technical Program Managers and Prompt Engineer specialists within TGS's SME-led, outcome-owned Managed Services model. Monitor pod health across the portfolio and step in directly on at-risk engagements, staffing gaps, or quality escalations. Quality & Continuous Improvement Own the quality framework for your pods pairing quantitative ratings with qualitative observation Drive root-cause analysis and process improvement that protects and grows GP and captures compounding efficiency gains as pods scale. Delivery Practice Partnership Partner closely with the AI Data Practice's PIMO (product/intake) and FDE (forward-deployed engineering) pods on a continuous improvement roadmap that reflects real delivery constraints, capacity, and opportunity. People Leadership in a Fast-Scaling Environment Directly manage performance, coaching, and career development for TPMs, and prompt engineers, in a role and career-path structure that is still maturing. Handle day-to-day HR and personnel matters with discretion and pace, partnering with Leadership on anything requiring escalation. Commercial & Value Storytelling Forecast utilisation for the delivery scope you own, and feed accurate operational data and other value-story initiatives that quantify the business impact of AI annotation and model evaluation work for our client. Support Sales & Leadership on SOW conversations with ground-truth delivery capacity and capability data. Automation & Scaled Readiness Identify and drive automation opportunities that reduce manual overhead across your pods Contribute delivery expertise to the agentic programme as it moves from pilot to scale, ensuring anything built is client-independent, reusable TGS IP. Governance & Client Stakeholder Management Align with PMO & Operations on risk, budget, and timeline governance across owned engagements, and participate in account-wide business review and planning cadences. Serve as a trusted day-to-day point of contact for client stakeholders on the workstreams you own, translating technical delivery status into business-relevant updates. QUALIFICATIONS Education Education Level Details Required Preferred Bachelor's Degree BA/BS in a related field (technical, data, or business) X Master's Degree MS/MBA a plus, particularly technical or business-focused X Work Experience Type Req Pref Leading delivery or practice functions within an AI/IT services, consulting, or BPO environment X Direct experience with GenAI/AI data operations data annotation, RLHF, model evaluation, or similar X Managing large, distributed teams (50100+ FTEs/contractors) through rapid headcount growth X Building process, quality frameworks, and reporting in ambiguous or immature operating environments X Forecasting revenue, margin, and utilisation; building the commercial case for delivery investment X Supporting a Big Tech or similarly complex, high-velocity enterprise client X Familiarity with the evolving GenAI landscape LLM evaluation methods, prompt engineering, agentic tooling X Navigating matrixed reporting lines and cross-functional dynamics (Sales / Practice / Delivery) X Skills and Abilities Comfortable operating with more ambiguity than a mature (Level 3+) organisation would have able to build the operating model while running it. High EQ; handles frequent, sensitive personnel and HR-adjacent situations directly, quickly, and with discretion. Equally credible going deep with engineers on technical delivery detail and reframing that work for a client business review. Strong bias to action; owns outcomes without waiting for perfect process to exist first. Skilled cross-functional operator works fluidly across Practice, Managed Services, PMO, and Sales without clean lane lines. Excellent written and verbal communication; comfortable running or contributing to client-facing business reviews.

Skills

Practice management

Top Skills Details

Practice management

Additional Skills & Qualifications

See Above

Experience Level

Expert Level

Job Type & Location

This is a Permanent position based out of Mississauga, ON.

Pay and Benefits

The pay range for this position is $125000.00 - $180000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Workplace Type

This is a fully remote position.

À propos de TEKsystems et TEKsystems Global Services

Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de lentreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises dAllegis Group. Découvrez dautres informations à TEKsystems.com.

Ordonnance sur légalité des chances de San Francisco: Conformément à lOrdonnance sur légalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels.

Utilisation de lintelligence artificielle (IA): Nous pouvons utiliser lintelligence artificielle (IA) pour soutenir certaines étapes de notre processus dembauche, notamment la recherche, la présélection et lévaluation des candidatures. LIA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à laide doutils dIA.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.econnaissez et acceptez que celle-ci puisse être examinée à laide doutils dIA.