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About Us
Established in 2020, Aertsen is a
place where dream homes are brought into reality. We are geared towards a
unified goal to become market leader in the Interior landscape offering
end-to-end home interior solutions. As experienced designers, we noticed a gap
between the demand for rising contemporary homeowners and beautifully delivered
homes. With an extensive knowledge and experience in the design forum, we have
interlaced Aertsen to bridge this gap.
What began as a design solution for
the growing demand turned into a passionate journey to deliver trendy, global
and personalized homes.
Our vision is to make dream homes
and the experience as beautiful as our customers have dreamt it to be. "If
you can dream it, you can have it"— We are here to paint the picture real
and alive for them to discover everything beyond and nothing less.
If you share the same passion,
overflowing devotion, drive and love to explore limitless opportunities that make
you experience a brand-new journey every single day–then we welcome you to the
world of Aertsen– Let's live the dreams and add magic to spaces, together.
Job Description
Welcome and assist visitors, clients, and employees in a warm, professional, and courteous manner, ensuring an exceptional first impression.
Understand customer requirements and guide them through the initial consultation process before connecting them with the appropriate Sales Manager.
Proactively engage with prospective clients through outbound calls to qualify leads generated by the Marketing team.
Educate clients about Aertsen Living's offerings, design process, unique selling propositions (USPs), and brand legacy to build trust and confidence.
Gather detailed customer requirements related to home interior projects and accurately document all interactions, requirements, and feedback in the CRM.
Schedule Experience Centre visits, coordinate appointments, and conduct timely reminder and follow-up calls to maximize customer engagement and visit conversions.
Assign qualified leads to Sales Managers based on availability and predefined allocation guidelines.
Deliver a consistently high-quality customer experience across all touchpoints, ensuring professionalism, responsiveness, and brand excellence.
Efficiently manage a high volume of customer interactions while maintaining accuracy, empathy, and service quality.
Maintain walk-in records, appointment schedules, lead status, and customer communication logs.
Ensure the showroom is clean, organized, well-maintained, and consistently reflects Aertsen Living's brand standards, including displays, sample materials, and customer-facing spaces.
Coordinate with internal teams, vendors, and service providers to address showroom maintenance and administrative requirements.
Communicate effectively with internal and external stakeholders to ensure smooth customer journeys and operational efficiency.
Meet individual performance targets while contributing to overall showroom footfall, lead conversion, and business objectives.
Requirements
- 1-3 years of experience in customer service, hospitality, retail or showroom roles.
- Strong communication and people-handling skills.
- Good sense of aesthetics and attention to detail.
- Basic Computer skills (Excel, emails).
- Customer-first attitude and willingness to learn.
Benefits
- Medical benefits to ensure healthy troopers. We are with you in your tough times.
- Provident fund for your long term goals.
- Blow your steam off with a Vacation-Off, 12 days a year, we want you to "Eat, Pray and Love" a bit.
- Also, Did we mention a fun work environment?