Pre-Sales / Solution Engineer

Join the Market Leader in Business Technology Ricoh is a global leader in workplace technology and services, proudly operating across the Pacific Islands. We are expanding our team in Solomon Islands and are looking for an energetic, customer-focused Solution Engineer to join our high-performing local office. This role is ideal for someone who has worked as a Pre-Sales Engineer or Solutions Consultant—especially in the printing, imaging, or IT services industry—who can combine strong technical knowledge with client-facing problem-solving capabilities. What You’ll Be Doing As a Solution Engineer, you’ll play a hybrid role at the intersection of sales, customer success, and technical implementation. You will: Proactively identify and engage new business customers, understand their business needs, and propose tailored solutions from our portfolio of hardware, software, and managed services. Work with the sales team to design and implement technical solutions, including Ricoh multifunction devices, print management software (e.g. PaperCut), and integration with customer systems. Deliver on-site installations, configurations, and training—and provide post-sales support to ensure satisfaction and long-term retention. Maintain a regular cadence of customer contact to discover new opportunities and resolve any issues before they escalate. Play a vital role in project coordination, internal reporting, marketing campaign support, and continuous process improvement. What We’re Looking For You might be a great fit if you have: Prior experience as a Pre-Sales Engineer, Solution Consultant, or Technical Sales Support—ideally in the copier, IT services, or imaging industry. Strong communication skills to deliver technical recommendations clearly to non-technical audiences. Familiarity with installing and configuring networked print devices and using tools like FMAudit, 3manager, or similar. Ability to manage a sales pipeline, conduct needs assessments, and prepare high-quality proposals and presentations. A proactive attitude, professional reliability, and commitment to delivering WOW service. What You’ll Get Generous base salary and incentive structure Ongoing training and professional development Opportunities for regional or international travel A fun, supportive team culture with a focus on operational excellence The chance to represent a respected, high-profile brand across the Pacific Application Requirements To apply, please submit the following documents: Cover letter CV or resume Relevant supporting documents (certificates, transcripts, references) Applications will be reviewed as they are received. Don’t wait—join Ricoh and be part of something extraordinary! Apply now through our online portal.