Premier Account Manager - B2B Corporate Accounts

As a Premier Account Manager, you will serve as the primary relationship manager and strategic partner for your assigned customers. You will be responsible for delivering exceptional customer service while proactively driving revenue growth, strengthening customer relationships, increasing program participation, and identifying opportunities to expand our partnerships.

Our Account Managers play a critical role in the success of our corporate uniform programs. This includes understanding customer needs, monitoring account performance, coordinating program execution, resolving challenges, and ensuring customers receive the highest level of service.

The ideal candidate is a proactive relationship builder with a strong sales mindset, excellent organizational skills, and the ability to manage multiple priorities while taking full ownership of customer accounts.

Experience in B2B account management, corporate sales, healthcare apparel, uniforms, medical supplies, or related industries is highly preferred.

• Serve as the primary point of contact for assigned premier corporate accounts, providing exceptional customer service, timely communication, and proactive solutions.
• Build and maintain strong relationships with key decision-makers, including Human Resources, Nursing Leadership, Purchasing, Supply Chain, and other corporate stakeholders.
• Develop a thorough understanding of each customer's business needs, uniform program requirements, and operational challenges.
• Conduct regular customer follow-ups, account reviews, and business meetings to strengthen relationships and identify opportunities for improvement.
• Proactively identify and address customer concerns, taking ownership of issues through resolution to ensure customer satisfaction and retention.

• Take ownership of assigned account sales performance, working toward established revenue growth, retention, and profitability goals.
• Identify opportunities to expand existing partnerships across additional departments, locations, facilities, and affiliated organizations.
• Proactively recommend new products, uniform collections, and program enhancements that support customer needs and increase sales.
• Identify and pursue additional business opportunities within existing accounts, including new uniform programs, group orders, and corporate initiatives.
• Develop and execute account growth strategies to maximize the long-term value of assigned customer relationships.

• Oversee assigned corporate uniform programs, including customized online ordering portals, employee uniform allowances, credits, and other program requirements.
• Monitor customer purchasing activity, employee participation, and uniform credit utilization to identify opportunities to increase program engagement.
• Partner with customers to promote their uniform programs through internal communications, employee outreach, and other engagement initiatives.
• Coordinate with internal teams to support new program launches, product assortment updates, customer onboarding, and ongoing program improvements.
• Support customer meetings, on-site fittings, pop-up events, and other initiatives designed to strengthen partnerships and increase program participation.

• Maintain accurate and up-to-date customer records, sales activities, opportunities, and follow-up tasks in Salesforce.
• Monitor account sales trends, purchasing activity, and performance against established objectives.
• Identify accounts with declining sales, low program participation, or other indicators of potential business risk and develop proactive action plans.
• Maintain a structured follow-up process to ensure customer requests, sales opportunities, and outstanding issues are addressed in a timely manner.
• Prepare account updates, sales forecasts, and performance summaries as needed.

• Collaborate with Sales, Customer Service, Operations, Merchandise, Marketing, IT, and other departments to deliver a seamless customer experience.
• Coordinate customer requests involving pricing, product availability, order fulfillment, embroidery, customized programs, and operational requirements.
• Communicate customer expectations clearly to internal teams and follow through to ensure commitments are met.
• Demonstrate strong problem-solving skills, attention to detail, and accountability in managing customer requests and internal projects.

• Proven experience in B2B account management, key account management, corporate sales, or relationship management.
• Demonstrated ability to retain and grow existing customer accounts while achieving sales and performance objectives.
• Strong customer service skills with a proactive, solutions-oriented approach.
• Excellent communication, relationship-building, negotiation, and problem-solving skills.
• Strong organizational skills with the ability to manage multiple accounts, projects, and competing priorities.
• Experience working with CRM systems, preferably Salesforce.
• Ability to analyze account performance, identify sales opportunities, and develop actionable growth strategies.
• Strong attention to detail and a high level of personal accountability.
• Ability to work collaboratively across departments while independently managing assigned responsibilities.
• Proficiency in Microsoft Office, including Excel, Outlook, and PowerPoint.
• Experience in healthcare, uniforms, apparel, medical supplies, or corporate purchasing programs is highly preferred.

Travel: Up to 25% travel may be required for customer meetings, on-site events, program launches, and other business needs.

You'll be part of a collaborative team that values exceptional customer service, accountability, innovation, and results. Your work will directly contribute to customer satisfaction, long-term partnerships, and the continued growth of our business.

If you're passionate about delivering outstanding customer experiences and building lasting business relationships, we'd love to hear from you.

Join UA Brands and help us redefine uniforms that don't conform.

• Medical and Pharmacy Coverage
• Dental and Vision Coverage
• Life/AD&D Insurance
• Employee Assistance Program – self-care and support for life’s everyday challenges
• Extensive 401(k) plan with company matching - Save for your future
• Short & Long Term Disability – Company Paid
• Accident, Hospital Care, and Critical Illness Insurance – Protect your Income
• Legal Insurance and ID Theft Protection
• Nationwide Pet Insurance
• Holiday Pay
• Paid Parental Leave
• Paid Time Off – Life Balance
• Volunteer Time Off – Make an Impact
• See more of the benefits we offer