Premium Customer Support

appflame — a Ukrainian IT company building world-class products: Hily, Taimi, AdConnect, Mailkeeper, and more. Who we are today: 7 years on the market, 500+ employees, offices in Kyiv, London, and Limassol, plus a coworking space in Warsaw. In 2025, appflame ranked 5th among Ukraine's 50 best employers according to Forbes and won in the "Place for Growth" category. Our apps Hily and Taimi are among the Top 5 dating apps in the U.S ., with over 70 million users. AdConnect and Mailkeeper build and scale our own B2B and B2C solutions. Our mission: Flame up the world with Ukrainian products. Our goals: Reach the top 5 product companies in the world. Become a unicorn — and turn Ukraine into a country where unicorns are born and thrive. We're looking for daring, ambitious, and "a little crazy" people — those who love building real products and dream of launching cool startups. You have the ambition; we have the conditions to make it happen. Your project: AdConnect. It is a business within appflame that specializes in building innovative solutions in performance marketing and digital products development. Our performance marketing includes Social, PPC, Native, and Display advertising. Within these areas, we help businesses from around the world acquire new customers through Meta, Google, TikTok, Bing, Taboola, and more. You will: Build and nurture trusted, long-term relationships with our top-tier customers Drive retention and proactively reactivate dormant accounts Identify opportunities for personalized outreach and email campaigns Resolve customer inquiries and issues with efficiency and professionalism Act as a bridge between customers and our product team, ensuring feedback is translated into actionable improvements to achieve shared goals We'll have a match if you: Fluency in English (C1+), both written and verbal Exceptional communication and interpersonal skills Experience in customer support, account management, or a role focused on high-value customers A proven ability to work with top-tier clients, delivering outstanding service and fostering loyalty A strong sense of ownership and accountability for your area of responsibility Structured, critical thinking paired with a data-driven approach to decision-making Problem-solving prowess: you’re a natural at uncovering the root cause of challenges (a true detective!) The ability to simplify complex concepts and communicate them effectively Flexibility to work either 14:00 – 23:00 or 17:00 – 02:00 (Kyiv time) with a 1-hour break, Sun–Thu, to accommodate the needs of Western markets Will be an advantage: Experience with Tableau or similar analytics tools What we offer: Work: Remote-first setup, modern offices with activities, and all the equipment you need, plus compensation to set up your remote workplace. Growth: Fair pay with regular reviews; after probation, compensation for education and English courses, Online Speaking Club, online library, and course access. Health & time off: Medical insurance coverage, psychologist consultations, unlimited paid sick days, and 31 paid vacation days/year (incl. public holidays). Team: Corporate events, team-building activities, and paid participation in sports competitions. Why appflame? Build Ukrainian products that compete with the best players on the global market. Bring your own ideas to life instead of being a cog in the system. Direct contact with Snapchat, Facebook, Google, and Apple, and access to their best practices. Work with a global market and a massive audience. A team of like-minded people focused on results. Well-established processes and real opportunities to grow within the company. Transparent evaluation based on personal performance indicators. Join our team — it's going to be hotter than you can imagine. We are against all types of discrimination, bullying, and stereotypes. We provide equal employment opportunities regardless of race, skin color, religion, gender, sexual orientation, gender identity, age, marital status, health status or any other characteristics.