Principal Business Analyst

Indra is a leading global technology and consulting company, and a trusted technological partner for the core business operations of its clients worldwide. It stands at the forefront of key sectors including Transport, Defence, Air Traffic Management and Space, alongside advanced Information Technology services delivered through Minsait, and cutting-edge capabilities in Sovereign AI, Cybersecurity, and Cyberdefence via IndraMind.

The company's business model is built around a comprehensive portfolio of proprietary products, combining strong innovation with a high-value focus for customers.

With more than 2,500 projects implemented across 50 countries and over 100 cities, Indra is a global benchmark in innovative transportation and mobility solutions. It is recognised as one of the world's top three companies in public transportation management systems. Indra's technology supports the daily journeys of over 78 million people, helping to reduce more than 10 million tonnes of CO₂ emissions annually, and helping save nearly 3,000 lives through improved traffic management and road safety.

Indra Group is paving the way to a more secure and better-connected future through innovative solutions, trusted relationships and the very best talent. Sustainability sits at the heart of its strategy and culture, driving efforts to address current and future social and environmental challenges.

In the 2024 financial year, Indra achieved revenues of €5.5 billion, over 60,000 professionals, maintained a local presence in 46 countries, and operated across more than 140 countries worldwide.

As the technological partner for its customers' key operations, Indra is at the core of their business, and Indra's four values guide everything we do:

Innovation - Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enables us to drive a safer, more connected future through technology.

Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society.

Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers' needs, supporting them on the path to a better future.

Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow.

Overview

Role Purpose:

· Lead the discovery, requirements definition, target operating model design and business case development for a standardised, ITIL-aligned Asset Management capability.

· Connect hardware and software asset management, lifecycle management, spares and logistics, security, finance, contracts, data and tooling into a coherent managed service capability.

Key Objectives

What the Role Will Achieve:

· Establish an evidence-based view of current processes, tools, data, reporting, ownership and customer obligations.

· Define end-to-end requirements from plan and procure through operate, replace, retire and dispose.

· Align stakeholders on the target operating model, governance, service boundaries and accountabilities.

· Create a prioritised, traceable requirements catalogue and an investable business case.

· Define the tooling, integration, pilot and rollout direction.

Core Scope:

· Hardware and Software Asset Management.

· Lifecycle, end-of-life and end-of-support governance.

· Spares, depots, logistics, asset movement and chain of custody.

· Contract, licence, security, audit and financial governance.

· ServiceNow, discovery, repositories, barcode, warehouse and licence tooling.

Key Responsibilities

Analysis and Engagement Leadership

· Own the BA approach, plan, standards, scope and requirements governance.

· Lead workshops across Managed Services, Field Services, Contracts, Finance, Procurement, Security, Service Design and Tooling.

· Resolve conflicting needs and escalate material decisions, risks and dependencies.

· Provide direction and quality assurance to the supporting BA.

Design and Business Case

· Lead current-state, gap, pain-point, risk and duplication analysis.

· Develop the operating model, process architecture, governance, RACI, service catalogue and reporting framework.

· Assess tooling and integration options against agreed requirements.

· Develop costs, benefits, risks, funding profile, phasing, pilot scope and roadmap.

Key Deliverables

· Current-state assessment and process maps.

· Requirements catalogue and traceability.

· Target operating model.

· Governance and RACI.

· Future-state process architecture.

· Service catalogue and customer reporting framework.

· Tooling and integration assessment.

· Business case.

· Pilot definition.

· Implementation roadmap.

Essential

· Extensive experience leading complex BA or enterprise transformation engagements.

· Strong requirements engineering, process modelling, facilitation and operating model design skills.

· Ability to work across operational, commercial, financial, security, data and technology stakeholders.

· Experience shaping business cases and leading other analysts.

· Excellent executive communication, negotiation and decision facilitation.

Desirable

· ITIL, IT service management or managed services experience.

· Hardware, Software or IT Asset Management experience.

· Knowledge of ServiceNow, CMDB, discovery or licence management tooling.

· Understanding of lifecycle, spares, logistics, audit, compliance and secure disposal.

· Experience in complex customer and supplier environments.