Principal Engineer, Service Delivery

Principal Service Delivery Engineer Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Global Services colleagues to develop strategic account growth plans. Join us as a Principal Service Delivery Engineer on our remote Service Delivery team to do the best work of your career and make a profound social impact, supporting one of Dell’s largest customers. What you’ll achieve As a Principal Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor who avoids customer impact and facilitates continuous improvement. You will: • Coordinate and support the planning of network architecture initiatives, resources, timelines, and stakeholder alignment for the dynamic, large-scale data center environments • Facilitate the gathering and documentation of project requirements, managing the creation and organization of comprehensive project plans, milestone trackers, and reusable process templates that support network design efforts • Organize and manage the scheduling, logistics, and documentation workflow for internal Network Peer Reviews and Change Advisory Board presentations, ensuring review packages are complete, distributed, and tracked through approval • Serve as the primary coordination and communication point during Major Incident Management (MIM) events, mobilizing cross-functional resources, managing stakeholder notifications, and tracking resolution progress to ensure rapid restoration of critical data center network services • Manage the on-call rotation schedule, ensuring adequate coverage, clear escalation paths, and up-to-date contact information to support continuous network availability • Track complex change requests including data center network migrations, upgrade activities, and large-scale infrastructure transitions; managing dependencies, risk documentation, and cross-team coordination throughout execution • Partner with network engineers and architects to translate high-level project objectives into structured work plans, task assignments, and delivery timelines that align physical and logical implementation activities • Develop and maintain strategic relationships with direct customers and broader service delivery stakeholders, serving as a primary point of contact for status reporting, expectation management, and satisfaction alignment • Identify delivery management process improvements and lead or support their implementation to enhance operational efficiency, resource utilization, and overall service quality • Target opportunities for growth within the customer environment Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: Essential Requirements • Strong organizing and planning skills to oversee and efficiently implement program deliverables • Strong analytical, problem solving, negotiation and organizational skills with strong priority setting and delegation skills. • 8 + years of relevant experience Desirable Requirements • Strong proven ability to lead sub-teams • Bachelor’s degree; or 6+ years with a Master’s degree; or 3+ years with a PhD; or equivalent experience Compensation Dell is committed to fair and equitable compensation practices. The salary range for this role is USD 122,400 - USD 158,400