Principal, Payments Performance & Analytics

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together! Our Values Best Life We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact. Growth Mindset We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally. One Team From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive. RESPONSIBILITIES: Conduct performance monitoring on a continuous basis, evolving the function by automating and optimizing processes to become proactive and forward-looking Conduct forensic research and analysis on billing, payment and collections requests and issues in order to identify risks and opportunities and provide valuable information to internal and external stakeholders Conduct in-depth analysis and prepare value-add presentations for clients offering insights into their performance and preparing recommendations Evaluate comprehensive business intelligence to identify emerging trends, opportunities, and changes in payment industry practices Provide insightful and actionable recommendations to support key decision-making processes Produce reports and communications for key stakeholders across Product, Sales, Finance, Accounting, Customer Success, and Operations, ensuring transparency and alignment Collaborating closely with Product, Engineering, Operations and Finance to prioritize collection strategies and initiatives across a multi-quarter roadmap Evaluating initiatives based on revenue potential, cost savings, performance impact and risk Owning complex problem solving and riving outcomes through influence QUALIFICATIONS: 8+ years of experience in collections performance, operations, business analysis, strategy, or a related field within the payments industry Strong analytical and problem-solving skills, with a proven ability to interpret complex data and turn insights into actionable strategies Excellent communication and presentation skills, with the ability to engage and influence stakeholders at all levels Proficiency in quantitative and qualitative analysis to inform strategic pricing Advanced Microsoft Excel analysis and PowerPoint presentation skills A proactive approach to identifying and pursuing new opportunities for business improvement. Proven experience providing technical leadership Ability to work in a fast-paced and dynamic environment, managing multiple projects simultaneously with a focus on results. Knowledge of the payments industry landscape, including card scheme fees, bank processing costs, emerging pricing trends, and technology. Ability to think strategically and identify opportunities for innovation and improvement in payment systems. Commitment to excellence in work and a passion for driving business success through strategic analysis, data, and insights. WHAT WE OFFER YOU: A purpose-driven company committed to helping change people's lives through technology, with a values-based culture focused on Better Life (#bestlife), One Team (#oneteam), and Growth Mindset (#growthmindset). 4 Days Off - once a quarter, we take a collective break and enjoy a day off together around the world. #oneteam Health, dental, and life insurance plans. Meal allowance - to be used in supermarkets and restaurants. Home office allowance - you may need help with your internet bills. Gym access subscription app. Educational partnership with great discounts at universities, English schools, and more. Payroll-deducted loan - payment directly from your salary. EAP - providing psychological, legal, and financial assistance when you need it. Always. Access discounts with our partners, such as Dell, Microsoft, and many others. And more! - so many benefits we couldn't even list them all here! At ABC Fitness, we don’t just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement. ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION: ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com. About ABC Fitness ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients. From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together. Learn more at abcfitness.com #LI-REMOTE