Principal Site Reliability Engineer (SRE)

Symmetrio is recruiting a Principal Site Reliability Engineer (SRE) for our customer, a rapidly growing healthcare technology organization focused on advanced healthcare technology solutions. This individual will play a critical role in ensuring the reliability, scalability, security, and performance of a mission-critical SaaS platform supporting healthcare providers across the United States. The ideal candidate will possess a unique blend of cloud infrastructure expertise, application troubleshooting experience, production operations leadership, and customer-facing technical problem-solving skills. The ideal candidate will be equally comfortable investigating application-level issues, troubleshooting AWS networking and infrastructure, leading production incident response efforts, and collaborating with development teams to improve operational excellence. Responsibilities Serve as the primary technical owner for production reliability across U.S. customer environments. Investigate and resolve complex issues spanning web applications, APIs, backend services, data pipelines, cloud infrastructure, and customer integrations. Lead production incident response efforts, coordinating cross-functional teams to restore service and minimize customer impact. Perform root cause analysis and drive corrective actions that improve long-term system stability and resilience. Partner with software engineering and platform teams to identify recurring reliability risks and implement sustainable solutions. Design, configure, and validate secure customer connectivity solutions including Site-to-Site VPNs, Transit Gateway integrations, routing configurations, and secure network paths. Support customer onboarding initiatives by troubleshooting connectivity challenges and ensuring consistent implementation processes. Enhance platform observability through improvements in monitoring, logging, alerting, tracing, and operational dashboards. Contribute to CI/CD, infrastructure automation, and deployment processes that improve release safety and operational consistency. Develop operational tooling that supports incident response, troubleshooting, onboarding, and system monitoring activities. Collaborate with engineering leadership to improve cloud architecture, scalability, security, and operational readiness. Partner with customer-facing teams to communicate technical issues, remediation plans, and reliability improvements in a clear and effective manner. Support compliance, security, and risk management initiatives within highly regulated healthcare environments. 6+ years of hands-on experience supporting and managing AWS-based production environments. 4+ years of experience supporting web applications and backend services (Python/Django experience strongly preferred). Experience with AWS networking technologies including VPCs, Site-to-Site VPNs, Transit Gateways, routing, NAT gateways, and security groups. Strong experience with Terraform and infrastructure-as-code deployment practices. Experience with containerized environments including ECS, Fargate, Kubernetes, or similar technologies. Experience building and supporting CI/CD pipelines and release automation processes. Familiarity with monitoring and observability platforms such as Datadog, CloudWatch, Sentry, Grafana, or similar tools. Experience leading production incidents, outage management, and root cause analysis initiatives. Exposure to Windows Server environments, Active Directory, Kerberos, and enterprise infrastructure concepts is preferred. Healthcare technology, healthcare SaaS, clinical software, or other regulated industry experience is highly preferred. Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related technical field preferred. Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Paid Time Off (Vacation, Sick & Public Holidays)