About Albertine
Albertine is a fast-growing, tech-powered, invitation-only concierge and lifestyle management company. Powered by service and driven by technology, we are building an intelligent omnichannel platform that streamlines decision-making, curates high-quality experiences, and enhances the lives of our members worldwide.
The Opportunity
We are seeking a highly accomplished, commercially aware, and client-centric Private Lifestyle Manager (PLM) with language proficiency in French and / or German to join our elite concierge team, delivering exceptional service to an international portfolio of UHNW members.
As a trusted lifestyle advisor operating within a high-performing Pod, you will take ownership of a diverse portfolio of sophisticated member requests, orchestrating seamless, end-to-end solutions across luxury travel, fine dining, private transportation, exclusive events, bespoke experiences, and complex lifestyle requirements. Success in this role requires exceptional judgment, resourcefulness, and the ability to navigate ambiguity while delivering consistently outstanding outcomes under demanding timelines.
Working in close partnership with your Pod Lead and fellow Private Lifestyle Managers, you will leverage global supplier relationships, in-depth research capabilities, and strong commercial acumen to anticipate member needs, identify premium solutions, and deliver highly personalized experiences that exceed expectations. You will be expected to balance multiple high-priority cases simultaneously while maintaining uncompromising standards of quality, discretion, accuracy, and service excellence.
What You'll Do
- Omnichannel Relationship Management: Serve as the primary point of contact for UHNW members across our omnichannel platform, delivering seamless, highly personalized service while managing complex, time-sensitive requests with professionalism, discretion, and exceptional attention to detail.
- Strategic Lifestyle & Concierge Execution: Take full ownership of a diverse portfolio of complex member requests, independently managing each case from initial enquiry through to successful delivery. Coordinate everything from luxury travel, private aviation, ground transportation, fine dining, exclusive events, and bespoke lifestyle services while exercising sound judgement, making confident decisions, anticipating member needs, mitigating risks, and leveraging global supplier networks to deliver best-in-class outcomes within demanding service levels.
- Driving Member Engagement & Retention: Proactively strengthen long-term member relationships by conducting strategic member reviews, identifying opportunities to maximize service value, delivering personalized lifestyle recommendations, and fostering continued engagement and renewal.
- Member Retention & Service Recovery: Identify early indicators of disengagement and take ownership of service recovery, leveraging emotional intelligence, commercial awareness, and solution-focused thinking to resolve concerns, rebuild trust, and enhance long-term member loyalty.
- Complex Problem Solving: Demonstrated ability to navigate complex, high-value member requests, exercising sound judgment, creativity, and emotional intelligence to deliver tailored solutions in fast-paced, high-pressure environments.
- Strategic Prioritization & Execution: Exceptional organizational and time management skills, with the ability to manage competing priorities, adapt to changing business demands, and contribute effectively within a collaborative Pod structure.
- Data Integrity: Accurately track all requests, member preferences, and operational feedback using our in-house digital lifestyle platform.
What We're Looking For
- A seasoned professional with proven experience in luxury customer service, lifestyle management, high-end hospitality, or premium travel, ideally with experience managing UHNWI or VIP clients.
- Language Proficiency: We are seeking fluent French and/or German speakers with exceptional written and verbal communication skills, capable of engaging confidently and professionally across all communication channels. The ability to communicate with accuracy, cultural awareness, and discretion is essential.
- Operational Velocity: A mindset geared toward speed and efficiency, with the ability to manage your daily request queue smoothly without letting tasks stall.
- Flawless Attention to Detail: High precision in verifying booking data (dates, names, routing, policies) to eliminate errors and maintain brand trust.
- Team-First Alignment: A highly collaborative professional who is eager to support pod colleagues during high-volume periods.
- Resourcefulness: A proactive, "solution-oriented" approach to booking obstacles and a passion for conducting thorough, high-quality lifestyle research.
- Tech-Savvy: Quick to learn, adapt to, and optimize internal digital workflow tools and messaging platforms.
- Luxury Service Expertise: Proven experience within luxury hospitality, premium travel, concierge, or lifestyle management, with a strong understanding of the standards, discretion, and personalization required to deliver an exceptional HNW/UHNW client experience.
Why Join Albertine?
- Join a fast-growing, technology-driven company that is redefining the future of luxury lifestyle management.
- Work with an international portfolio of UHNW members while collaborating with leading global luxury brands and premium partners.
- Enjoy the flexibility of a fully remote role within a collaborative, diverse, and high-performing international team.
- Accelerate your career through a structured growth framework, with opportunities to progress into senior specialist, leadership, and Pod management roles as the business continues to scale.