Process Creator and Training Coordinator

About Us We started Nomad Internet because we believe that rural communities are special, but remote areas can be very challenging without access to reliable high-speed internet. If you have ever experienced living in a rural community, you can understand the struggles of poor internet quality. It can ruin your whole day to plan around the internet randomly “going out”. Rural communities need access to High-Speed Internet just as much as urban folks do. But, they are often left out of the Internet conversation in America. Then, they are expected to be ok with 2nd class internet. The same internet that has been publicly funded over and over again without any improvements. We felt it was time for a change! Over the last 4 years, with the help of rural communities around the country, we are now one of the largest rural internet providers in the country! Nomad Internet provides the best wireless internet you can possibly experience. With our use of C-band spectrum and the Nomad Omega, Air and Raptor modems, most Nomad Internet customers experience speeds between 100-200mbs. Plus, the Nomad Air Travel option allows customers to take this internet anywhere they travel! At Nomad Internet, we are the best in the world at one thing: Rural Internet. Our entire focus is bringing reliable, high-speed wifi to rural communities, and we want you to put us to the test. Job Description This is a remote position. We are seeking a highly motivated Process Creator and Trainer to join our team at Nomad Internet! In this role, you will play a key part in enhancing the competencies of our employees by developing and delivering training programs that align with our company’s core values. You will be responsible for conducting training needs assessments, designing engaging curriculum and learning materials, and overseeing all aspects of process creation and training. Your primary objective will be to boost workplace performance and drive professional growth within our organization. You will collaborate with our team to identify training gaps and develop targeted solutions to address them. You will also be responsible for evaluating the effectiveness of processes and training programs and making necessary adjustments to ensure continuous improvement. To excel in this role, you should have a strong passion for learning and development, excellent instructional design skills, and the ability to effectively communicate and engage with employees at all levels. Your creativity, attention to detail, and organizational abilities will be critical in delivering impactful training initiatives. Responsibilities Identify training needs by evaluating strengths and weaknesses Translate requirements into trainings that will groom employees for the next step of their career path Create processes, build training programs and prepare teaching plans Develop or oversee the production of instructional materials, aids and manuals Direct structured learning experiences and monitor their quality results Acclimate new hires to the business and conduct orientation sessions Deliver training courses Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior Periodically evaluate ongoing programs to ensure that they reflect any changes Requirements Requirements and skills Proven experience in process creation and designing training modules Extensive knowledge of instructional design theory and learning principles Proven ability to master the full training cycle Adequate knowledge of learning management software, preferably Zoho Learn Familiarity with traditional and modern training methods, tools and techniques Familiarity with talent management and succession planning Sound decision making and organizational skills Ability to present complex information to a variety of audiences Proficiency in Google Docs, and training software. 3+ years of proven experience in a process improvement or training role. Prior experience working with an ISP preferred. BS degree in Education, Training, HR or related field or equivalent combination of education and experience.