Process Excellence Operations Lead

Job Location: Nairobi, Kenya About the Role The Process Excellence Operations Lead focuses on operational processes, identifying opportunities for improvement, and using data to recommend practical ways to enhance efficiency, reduce costs, and improve overall performance. This role works across cross-functional teams to generate insights, improve workflows, and contribute to business direction. What you will be expected to do: Operations Process Improvement Review existing operational workflows across warehousing, inventory management, procurement, and logistics to identify gaps and opportunities for improvement Guide structured process improvement initiatives aimed at simplifying workflows, reducing costs, improving cycle times, and strengthening operational controls Develop and implement scalable standard operating procedures and playbooks that can be consistently applied across locations and markets Work with operations teams to test, implement, and evaluate improvements, ensuring adoption and continuity Document processes through clear SOPs, process maps, and control checklists to maintain operational consistency Operational Controls and Compliance Strengthen operational practices by improving key control mechanisms such as inventory reconciliation, stock handovers, and system-to-physical stock alignment Identify root causes of recurring operational issues (e.g., inventory discrepancies, process delays, data inconsistencies) and implement sustainable solutions Contribute to audit and compliance requirements by ensuring operational processes align with company policies and internal control standards Work with relevant teams to ensure control practices are embedded into day-to-day operations and tracked through clear ownership Data Insights and Performance Tracking Gather and interpret operational data to identify performance trends, operational risks, and areas for improvement Develop and maintain dashboards and reports that track key operational indicators across warehousing efficiency, inventory accuracy, logistics performance, and procurement cycle times Provide data-backed insights that guide planning and continuous improvement Work with stakeholders to ensure operational data accuracy and consistency across systems Reporting and Communication Prepare clear and concise reports and presentations to communicate operational findings, risks, and improvement opportunities Track and report the progress and outcomes of process improvement initiatives, ensuring that improvements are measurable and sustained Translate operational needs into structured insights and practical recommendations Cross-Functional Coordination Work with operations, finance, and technical teams to translate operational needs into practical system or process improvements Coordinate implementation of initiatives across stakeholders and maintain alignment on process changes Contribute to integrating continuous improvement practices into daily workflows Success in This Role Will Be Measured By: Improvements in operational KPIs (inventory accuracy, cycle time, logistics efficiency) Reduction in recurring operational issues Effective implementation and adoption of improved processes Increased operational visibility through dashboards and reporting You might be a strong candidate if you have: A Bachelor’s degree in Supply Chain Management, Project Management, Mathematics, Economics, Statistics, Business Administration, Data Science, or equivalent practical experience 4–6 years of experience in operations, supply chain, logistics, consulting, or process improvement roles Strong problem-solving skills, with the ability to identify inefficiencies and propose practical improvements Experience in process mapping, requirements gathering, and working with cross-functional stakeholders Familiarity with project management approaches (Agile, Waterfall, or similar frameworks) and experience contributing to operational improvement initiatives Working knowledge of supply chain and operations processes, including warehousing, procurement, logistics, and inventory management Proficiency in data tools such as Excel or Google Sheets and data visualization platforms, including experience working with AI-enabled tools Experience working with ERP or operational systems used for supply chain, inventory, or logistics management Ability to work with complex datasets, generate meaningful insights, and present findings clearly to different stakeholders Clear communication skills, with the ability to translate operational topics into structured insights and practical recommendations What Sun King offers Professional growth in a dynamic, rapidly expanding, high-social-impact industry An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet. A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership. We place great importance on sustaining a diverse, inclusive work environment. We believe that innovation and understanding comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state. Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, color, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.