Process Officer

Risk Oversight Analyst


Location of work Hybrid Remote, with occasional travel to NS&I sites across the Northwest & East. Shift & Schedule 37.5 hours per week (FT)

Minimum expectation 0–2 years of corporate experience. Prior internships within Financial Services or bachelor's degree in finance, economics, mathematics, business, law, data science, or risk management is highly advantageous.

About Sopra Steria

Sopra Steria is a major tech player in Europe recognised for its consulting, digital services and software development; in additional to providing front line contact centre and back-office support to a variety of large organisations across Financial Services, Retail, Tourism and Government.

We’re recognised by our clients and customers for our in-depth knowledge and collaborative approach, although this is front and centre on how we work internally. For more information visit www.soprasteria.com

About the role and you

Operating strictly within the Second Line of Defence (2LoD), you will play a vital role in protecting our business and customers. You will work closely with senior leaders to independently monitor, analyse, and challenge the risk-taking activities across our front-office and operational teams. This is a unique opportunity for an ambitious graduate or early-career professional to gain deep exposure to risk governance, financial regulations (FCA/PRA), and strategic decision-making.

In this role, you will use:
Industry and Regulatory awareness and understanding in Risk Management / Risk Frameworks in order to:
Maximise data (analytics, performance measures, external benchmarks) in order to;
Maximise our operational efficiency (risk monitoring and reporting); and
Participate in projects and change programmes to help ensure risks are identified and appropriately managed.

You'll already have knowledge of Risk Management and be familiar of the purpose of the three lines of defence model. You'll be keen to further develop your expertise, taking ownership of your responsibilities and contributing to the delivery of key risk objectives and KRIs. With a collaborative mindset, you'll work effectively with stakeholders across the business, helping to drive positive change and continuous improvement while supporting the delivery of excellent customer and business outcomes.

What we’re looking for

We're looking for an ambitious graduate or early-career professional who is keen to build a career in Risk Management within a financial services environment. You will have a strong analytical mindset, excellent attention to detail, and the confidence to question and challenge information in a constructive and professional manner.

You may already have some experience working in a risk, compliance, governance, audit, operational controls, or financial services role, but more importantly, you will be eager to learn, develop your expertise, and take ownership of your responsibilities.

To be successful in this role, you'll demonstrate:
An interest in Risk Management and financial services regulation.
Strong analytical and problem-solving skills, with the ability to interpret data and identify trends.
Excellent written and verbal communication skills.
Confidence in working with stakeholders across different areas of the business.
The ability to manage competing priorities and deliver high-quality work to agreed deadlines.
A proactive approach to identifying opportunities for improvement and driving positive change.
Good attention to detail and a commitment to maintaining high standards.
Strong Microsoft Office skills, particularly Excel and PowerPoint.
A commitment to continuous professional development, including working towards a recognised risk management qualification (e.g. Institute of Risk Management (IRM) Certificate/Diploma or equivalent) within an agreed timeframe.

Experience of working within a regulated environment, understanding the Three Lines model, or using Governance, Risk and Compliance (GRC) systems would be advantageous but is not essential, as full support and development will be provided.

This is an excellent opportunity to gain exposure to senior stakeholders, develop a strong understanding of risk governance and regulatory expectations, and play an important role in helping the business deliver positive customer and commercial outcomes.

Our Values

Respect > Excellence > Empathy > Community

Key Responsibilities

The role is important in delivering second line risk management oversight activities. You’ll support a culture of sound risk awareness, aligning strategic business objectives to our risk appetite, and support the development and delivery of our Risk Management Framework (RMF).

The Risk Oversight Analyst will support the day-to-day risk activities that help identify, assess and report emerging risks, issues and control weaknesses, while contributing to the effective operation of the Risk & Compliance team:
Risk Monitoring: Support the management of risks, issues and actions through the Governance, Risk and Compliance (GRC_ system, helping to ensure records are accurate, up to date, and provide meaningful insight for monitoring and reporting purposes.
Monitor & Challenge: Review Risk and Control Self-Assessments (RCSAs) and provide constructive challenge to first-line teams regarding risk exposures, control effectiveness and remediation activities.
Risk Governance Reporting: Collect, analyse and interpret risk data to produce meaningful management information (MI), dashboards and reporting packs for senior leaders and governance forums.
Regulatory Alignment: Assist in assessing the impact of regulatory developments and industry best practice, ensuring risk management activities remain aligned to applicable requirements, including Consumer Duty principles.
Stakeholder Engagement: Build effective working relationships with operational and support functions, providing guidance and support on risk policies, frameworks and risk management best practice.
Systems Management: Act as a key user and administrator for the Governance, Risk and Compliance (GRC) system, maintaining high-quality risk data and supporting system enhancements where appropriate.
Framework Support: Contribute to the ongoing development and embedding of the Risk Management Framework (RMF), policies, standards and supporting documentation.
Continuous Improvement: Identify opportunities to improve risk processes, reporting and controls, supporting the implementation of enhancements across the business.
Professional Development: Maintain and develop risk management knowledge and skills, including working towards recognised professional qualifications such as those offered by the Institute of Risk Management (IRM) or equivalent professional bodies.
Essential requirements

You (Essential)
IRM qualification (or equivalent), or a willingness to work towards a recognised professional risk management qualification.
Strong analytical, problem-solving and organisational skills.
Excellent attention to detail, with the ability to deliver accurate, high-quality work.
Strong written and verbal communication skills, with the ability to build effective stakeholder relationships.
Proficiency in Microsoft Excel, PowerPoint and Word.
A proactive and self-motivated approach, with a commitment to continuous learning and professional development.
Ability to take ownership of tasks, manage priorities effectively and contribute to practical, risk-based solutions.

You (Desirable)
Previous experience within Financial Services, Banking, Insurance, or a regulated environment.
Experience using risk management (GRC) systems, reporting tools, or data analytics platforms.
Exposure to risk reporting, RCSAs, or risk governance activities.

*Refers to our office locations in Durham, Blackpool, Newcastle, Glasgow or any other SSL office.