Process & Technology Manager, Network Services

Your future role at a glance Location: Remote Department: Core Technology Network Schedule: Full-Time, Days Salary: $116,413.44 - $162,273.41 per year Eligible for an annual bonus incentive #LI-Remote Life at Ascension: Where purpose meets opportunity Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter. Benefits that help you thrive Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance Time to recharge: paid time off (PTO) and holidays Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning Emotional well-being: Employee Assistance Program , counseling and peer support, spiritual care and stress management resources Family support: parental leave, adoption assistance and family benefits Other benefits: optional legal and pet insurance, transportation savings and more How you’ll make an impact in this role Process Architecture & Governance: Design, implement, and optimize standardized Network Services operational frameworks, SOPs, and governance models to reduce delivery risk and streamline engineering handoffs across complex infrastructure environments. Architecture-to-Engineering Integration: Act as the strategic operational bridge between Network Architecture, Engineering, Security, and Cloud teams, driving technical design reviews to ensure alignment between high-level roadmaps and tactical implementation. Portfolio & Resource Optimization: Oversee the end-to-end Network Services portfolio using data-driven capacity planning, risk-mitigation strategies, and executive tracking dashboards (e.g., ServiceNow, Jira) to maintain schedule and scope integrity. Technology Lifecycle & Asset Governance: Manage enterprise technology roadmaps, hardware/software refresh cycles, and design standard enforcement to minimize operational complexity and maintain network supportability. Financial Planning & Metrics Management: Partner with Finance and Procurement to manage multi-million-dollar CAPEX/OPEX budgets, software renewals, and vendor contracts while defining operational KPIs and executive scorecards. What minimum requirements you’ll need Licensure / Certification / Registration: Certification credentialed from the International Association of Information Technology Asset Managers preferred. Education: High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required. Work Experience: 3 years of experience required. 5 years of experience preferred. 1 year of leadership or management experience preferred. What additional preferences we're seeking Process & Program Certifications: Holds formal credentials in IT governance or project management, such as PMP/PgMP, ITIL v4, Lean Six Sigma (Green/Black Belt), or Agile/SAFe. Infrastructure Tech Stack Familiarity: Hands-on background or strong working knowledge of enterprise network ecosystems (Cisco, Palo Alto, SD-WAN, Wireless) and hybrid-cloud environments. Regulated Industry Experience: Proven track record driving operational maturity, compliance, and governance within healthcare, financial services, or strictly regulated environments. Equal employment opportunity employer Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster. Fraud prevention notice Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system. E-Verify statement Employer participates in the Electronic Employment Verification Program. Please click here for more information.