Processing Analyst

Title 

Processing Analyst

Overview of Position
This job is responsible for reviewing policy files, applications and supporting documentation for completeness and accuracy. Processing simple to moderately complex client business through the processing system(s) and mail output documents to policyholders or provide to Accounting for reconciliation. Retain documents in digital archive files. Identify, document, and follow up on issues negatively impacting the processing cycle. Apply critical thinking to improve and streamline operational processes. Perform research on simple to moderately complex questions about business processed or coverages enrolled and provide information as needed to clients, customers, policyholders, or internal support areas.

Provides guidance and support to other Processing Analysts. Provides departmental support. Handles moderately complex processes or projects.

What will be my duties and responsibilities in this job? 

Process incoming client business - 30%

• Analyze incoming client business via electronic files, US Postal Service, Email and Fax for completeness, accuracy, discrepancies or out of balances.
• Communicate with clients and customers or policy holders to resolve any problems with the file or policy application
• Report problems to internal stakeholders
• Request interface of the files into Assurant systems.
• Perform manual data entry of policy information to Assurant systems
• Prepare and mail outgoing fulfillment packages
• Enter documents into digital archives
• Learns how to adapt standard operating procedures, processes, and techniques to moderately complex problems and issues and underwriting guidelines
• Handles moderately complex client accounts

Review output of client files after they are interfaced or manually entered to the system and take the appropriate actions - 30%

• Analyze error reports and determine root cause of errors.
• Coordinate resolution of clear, known issues and moderately complex issues with the client, i.e. The client is using the wrong refund method or sending the wrong amount as a benefit. Facilitate client/Assurant IT interaction for issue resolution.
• Does not allow issues to reoccur once resolved
• Communicate with clients to obtain feedback needed to make appropriate decisions.
• Document decisions.
• Report on internal problems and recommend appropriate course of action to remedy.
• Perform quality checks on manually entered business to assure accuracy
• Perform moderately complex premium and/or refund calculations to validate information provided by the client.
• Update the records in company systems.
• Reconcile all adjustments and business entered back to the amount submitted by the client.
• Compile documentation for accounting or digital archives
• Assists other Processing Analysts by troubleshooting reconciliation issues

Streamline Operational processes and address issues at the root cause - 10%

• Create and/or update process flows and Standard Operating Procedures for new processes or changes to existing processes.
• Identifies, reports and addresses root causes of issues and does not allow issues to reoccur.
• Apply critical thinking to improve and streamline operational processes
• Determine root cause of gaps in work processes and recommend solutions
• Collaborate with internal support teams to address root cause.
• Follow up within the appropriate timeframe for each issue. Escalate issues as needed.

Research and troubleshooting questions from external or internal customers regarding business that was previously processed - 20%

• Research moderately complex/escalated questions from internal departments regarding policy coverage. Update records in the system as appropriate and maintain the proper documentation.
• Create, update the maintain lists and logs with appropriate comments and information
• Research and provide status on existing policy to policyholder or client by responding to their questions on coverage, billing, premium or procedures
• Troubleshoot moderately complex questions from internal support areas regarding how business was processed that created an issue.
• Provide detailed and/or summary write up of findings for moderately complex issues.

Provide departmental support – 10%

• Provides guidance and support to other Processing Analysts
• Participates in departmental/enterprise projects as team member
• Perform team support tasks, as assigned
• Perform compliance/regulatory/audit tasks, as assigned
• Prepares documentation for audit purposes 

What are the requirements needed for this position? 

• High School Diploma or GED
• 2 years in an analytical or operations role
• 2 years of customer experience
• 1 year knowledgeable in all the duties of the Processing Analyst I
• Working knowledge of Policy Management System
• Working knowledge and experience with all Microsoft Suite Products specifically Excel.

 

What other skills/experience would be helpful to have? 

AssurTrack working knowledge a plus

What are the working conditions and physical requirements of this job?  

General office demands  
 

ENT751 - Processing Analyst

Job Grade

07

Pay Range:

$20.96 - $34.59

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

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Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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