Processor

Premier Service Group is a fast-growing financial solutions company that helps retailers close more deals by offering seamless, point-of-sale financing options. We partner with a wide network of lenders to deliver fast approvals, simple processes, and an exceptional customer experience. Our mission is to make financing easy, efficient, and accessible while building a strong, remote-first team that thrives on collaboration and growth. Retail Loan Processing - Premier Service Group Premier Service Group is looking for an entry-level Processor to join our team. This is a highly communication-driven role, and team members will spend a significant portion of the day on the phone assisting customers and store partners. This position plays a key role in driving client satisfaction by maintaining a solution-oriented mindset, communicating effectively, and continuously building and applying lender knowledge across multiple verticals. The ideal candidate is customer-focused, thrives in a fast-paced, high-volume environment, and is comfortable balancing frequent phone interactions with real-time processing responsibilities. What You’ll Do: Manage high-volume inbound communications: Handle a large volume of inbound calls daily, assisting customers and store partners with questions, applications, and issue resolution while maintaining professionalism, efficiency, and strong phone etiquette. Process applications: Efficiently process high volumes of prefilled applications in real time, ensuring accuracy, attention to detail, and adherence to lender guidelines. Multi-vertical processing: Work across multiple lending verticals and lenders, applying and retaining lender-specific guidelines and requirements while maintaining speed and accuracy. High-volume time management: Work through applications back-to-back while balancing phone communication and processing responsibilities in a fast-paced environment. Systems navigation and documentation: Navigate multiple computer systems, applications, and software platforms simultaneously to complete tasks efficiently and accurately. Continuous learning and growth: Stay up to date on lender guidelines, systems, and processes, with opportunities to expand knowledge and take on increased responsibility. Qualifications: Quiet, distraction-free work environment to ensure high-quality customer interactions and professional call standards Weekend availability (Saturday and Sunday) as we see some of our highest volume on the weekends. Fast and reliable internet connection Excellent written and verbal communication skills, with strong and professional phone etiquette Comfortable handling a high volume of daily phone interactions Ability to manage high call volume while maintaining accuracy and professionalism Strong time management and prioritization skills in a fast-paced environment Attention to detail with high accuracy in data entry and processing tasks Ability to retain and apply knowledge across multiple lenders and verticals Comfortable navigating multiple computer applications and systems simultaneously Previous experience with Google Workspace (Docs, Sheets, etc.) is a plus Passion for delivering excellent customer service Ability to work independently and as part of a team Adaptability and willingness to learn new processes and systems Basic mathematical skills for calculations and reconciliation Growth Opportunities At Premier Service Group, we are committed to developing our team. High-performing Processors have opportunities to grow into roles such as: Senior Processor Team Lead / Supervisor Quality Assurance or Training roles Management positions We value internal promotion and provide ongoing learning opportunities to support career advancement. Must reside in one of the following states: AL, GA, ID, IN, IA, KS, KY, LA, MI, MS, NE, NH, NC, ND, OH, OK, PA, SC, TN, TX, UT, WI, WV, WY