Procurement & Quality Control Specialist

About the job

Remote | Work with a Global Travel Brand

Experience in travel, hospitality, events, tourism or another service-led operational environment is strongly preferred.

We’re looking for a Procurement & Quality Control Specialist to join the Luxe Tribes team.

This is a hands-on role sitting across travel operations, supplier management, itinerary coordination, budget management and quality control. You’ll take ownership of the operational and commercial coordination of assigned group trips, working with our global network of hotels, DMCs, transport providers, hosts, photographers, restaurants and experience partners to ensure each trip is ready to deliver to the Luxe Tribes standard.

Many of our trips already have established itineraries, suppliers and budgets, so this role isn't only about sourcing new vendors. A large part of the role is taking an existing travel product and holding the pen across its budget, suppliers, itinerary and operational readiness from planning through to post-trip review.

Key Responsibilities

1.Itinerary & Budget Management:

Manage and refine assigned trip itineraries and budgets, ensuring alignment between guest experience, operational feasibility and commercial targets.

• Coordinate trip itineraries across accommodation, activities, dining, transport and other inclusions
• Maintain trip budgets and monitor supplier costs against agreed commercial targets
• Review changes to supplier pricing and identify opportunities to protect margin without compromising the guest experience
• Ensure all trip components come together as a cohesive, realistic and well-paced experience
• Prepare trip overviews and ensure key operational information is accurate and ready for internal and supplier alignment
• Review trip performance post-departure and identify opportunities to improve future itineraries and budgets

2.Vendor Sourcing & Onboarding:

Support the sourcing, vetting and onboarding of vendors, including accommodations, transport providers, DMCs, guides, restaurants and experience partners.

3.Supplier Coordination:

Manage communication with assigned suppliers throughout the trip planning cycle, ensuring inclusions, timings, requirements, pricing and deliverables remain aligned with the approved itinerary and budget.

4.Negotiations & Pricing:

Support vendor negotiations, pricing reviews and inclusion checks to ensure strong value while maintaining Luxe Tribes' quality and guest experience standards.

5.Accommodation Coordination:

Manage accommodation requirements from a procurement and operational perspective, including room blocks, rates, booking terms, payment schedules and cancellations, working closely with Guest Experience on final guest rooming requirements.

6.Quality Assurance:

Ensure vendors, accommodation, experiences and itineraries meet Luxe Tribes' quality, safety and service benchmarks before departure.

7.Logistics Management:

Work with suppliers to confirm the operational details required for successful trip delivery, including transport arrangements, timings, hosts and other trip logistics.

8.Performance Monitoring:

Track supplier performance using traveler feedback, incident tracking and internal reviews to maintain consistent quality.

9.Risk Management:

Identify and flag quality risks, service gaps, operational concerns or recurring supplier issues and support remediation or escalation where necessary.

10.Cross-team Coordination:

Work closely with Guest Experience and other internal teams to ensure trip requirements are clearly scoped and handed over, with clear ownership across supplier management and guest-level coordination.

11.Vendor Documentation:

Maintain accurate supplier records, contracts, approvals, booking information, payment requirements and performance history within internal systems.

12.Pre-Trip Quality Control:

Complete pre-departure checks across assigned trips to ensure suppliers, accommodation, logistics and itinerary inclusions are confirmed and ready for delivery.

13.Post-trip Analysis:

Review traveler and internal feedback following each departure and use those insights to improve supplier selection, itinerary design, budgets and future trip delivery.

What We're Looking For

• Experience in travel operations, hospitality, events, tourism, supplier coordination or a similar service-led environment is strongly preferred
• Experience coordinating multiple suppliers, bookings or operational components simultaneously
• Commercially minded and comfortable managing budgets, supplier pricing and costs
• Strong attention to detail and able to spot gaps before they become guest-facing problems
• Comfortable communicating and building effective working relationships with suppliers across different countries and cultures
• Highly organised and able to manage multiple trips, deadlines and priorities at once
• Comfortable working in a growing business where processes and systems continue to evolve
• Able to work independently, take ownership and follow through on operational details
• Procurement, supplier sourcing, contracting or negotiation experience is beneficial, but experience applying these skills within a service-led environment is particularly valuable