Product Administration Specialist

Description COMPANY INFORMATION Delta Dental of Minnesota is proud to be the largest regional provider of dental benefits, serving over 7,000 Minnesota and North Dakota-based purchasing groups and 4.5 million members nationwide. We aim to provide a work environment that engages each individual while encouraging growth and professional development. We are proud to be named a Top Workplace employer for several years and take pride in our team members for building this reputation. GENERAL SUMMARY The Product Administration Specialist is responsible for creating and maintaining large-group dental benefit booklets. This role plays a critical part in ensuring that large group dental benefit booklets contain accurate plan information and regulatory language. The Product Administration Specialist works closely with internal teams, including Account Management and Legal. The Product Administration Specialist reports to the Product Administration and Contracts Manager. This position will be with Stratacor, an affiliate of Delta Dental of Minnesota. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment authorization at this time. ESSENTIAL FUNCTIONS Create new large group booklets for fully insured and ASO (Administrative Services Only) dental plans with a high degree of accuracy. Process booklet update requests for existing group accounts. Maintain a database of finalized booklets on a shared internal company drive. Review and interpret group contracts, benefit summaries, and underwriting documents to ensure accurate booklet benefit language. Verify that all required documentation is received and complete prior to processing. Coordinate with Account Management, Legal, and other internal departments to clarify group setup and resolve discrepancies. Respond to internal inquiries related to benefit booklet status and custom language requests. Maintain organized records and documentation for all group requests processed. Follow established workflows, procedures, and quality control standards for all tasks. Assist with reviewing and validating booklet accuracy against the system as needed. Support process improvement efforts by identifying opportunities to streamline Product Administration booklet workflows. Meet established productivity and quality metrics on a consistent basis. May assist in the development of process documentation and/or reporting. Other duties as assigned This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be assigned at any time with or without notice. KNOWLEDGE, SKILLS AND ABILITIES Required: Accuracy & Attention to Detail: strong attention to detail and commitment to accuracy, ensuring a consistent work product that is thorough, precise, and error-free Analytical: Ability to read, understand, and interpret benefit language in documents, contracts, or similar materials. Organizational Skills: strong organizational skills with the ability to manage and prioritize multiple tasks, projects, and deadlines independently. Dependability: Ability to consistently meet productivity and quality expectations with little oversight; identify and present nuances that may impact business processes Collaboration: Works effectively with internal partners to analyze data, gather information, partner with internal stakeholders, and resolve issues in a timely manner. Adaptability: Adjusts to shifting priorities, system changes, and evolving workflows with ease Initiative: Proactively identifies and escalates issues to prevent downstream errors. Tech Savvy: Proficiency in Microsoft Office Suite (Word, Excel, Outlook, business related software Communication: Strong ability to communicate effectively in writing and verbally for cross-departmental collaboration Preferred: Regulatory: ERISA and non-ERISA benefits knowledge This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be assigned at any time with or without notice. EDUCATION AND EXPERIENCE Required: Bachelor's degree in healthcare, business or related field; and/or equivalent combination of education and experience. Minimum of 5 years of experience in health, dental or vision insurance products, operations, regulatory filings and/or related experience. Preferred: Familiarity with group benefits structures, plan designs, or insurance terminology Experience with dental and/or vision insurance products WORK ENVIRONMENT/PHYSICAL DEMANDS Travel Requirements: Minimal Weight Lifting Requirements: Less than 20 lbs. Sedentary Work: Prolonged periods of sitting at a workstation while working at a computer RELATIONSHIPS Reports To: Product Administration and Contracts Manager Internal Relationships: Works with Account Management, Sales, Legal and Proposal Team External Relationships: Vendors, Group Clients and Brokers BENEFITS & COMPENSATION Benefits for this position include medical, dental, vision, and life insurance; disability coverage, flexible spending plans, a 401(k) plan, Paid Time Off (PTO), Holidays and days of remembrance. Visit https://www.deltadentalmn.org/employee-benefit-packages for more information. The starting salary range for this position is $52,500to $66,000 annually. Salary offers will typically be made in the listed range. The Company takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including merit process and internal pay alignment when determining the salary for potential new team members. In compliance with state and federal regulations, a potential new team member’s salary history will not be used in compensation decisions. EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)