Product Configuration Lead

Simple Machines builds digital platforms for enterprise clients, helping them translate complex business needs into scalable software solutions. As Product Configuration Lead, you will take ownership of how business configuration is designed and delivered across the products we build. You’ll work closely with client stakeholders, product managers, and engineers to understand business requirements and translate them into effective system configuration. You’ll define clear standards for how configuration should be structured and governed, support delivery teams and users in applying those standards, and step in to resolve more complex challenges when they arise. By staying close to platform usage and client feedback, you’ll help shape product direction, improve adoption, and ensure configuration delivers measurable operational and commercial value. What You’ll Be Doing: Work as a consultant to our clients, helping business teams design and build the configuration required within the software products Simple Machines delivers Act as the organisation’s subject matter expert on configuration tooling and ways of working Partner with Product Managers and Engineers to translate business requirements into scalable, well-governed configuration solutions Build strong relationships with a wide range of business stakeholders, acting as a trusted advisor on how configuration should support their use cases Mentor and support client and internal teams in configuring systems effectively and independently Troubleshoot complex configuration challenges, investigating root causes across system logic, data, and platform behaviour Guide the development of next-generation and agent-driven configuration capabilities, ensuring automation and AI-enabled features are safe, usable, and aligned to business needs Influence product roadmap priorities through configuration insight, client feedback, and operational learnings Drive adoption and effective use of configuration capabilities across client and delivery teams