Product Delivery Manager

About NGDATA NGDATA is a leading software provider powering client interactions through our state-of-the-art Intelligent Engagement Platform (IEP) . As we continue to scale our SaaS-native operations, we are seeking a highly capable Product Delivery Manager to optimize our software delivery engine and empower our engineering teams. In this role, you will be the operational backbone of our Product Engineering department. You will focus on optimizing delivery velocity, facilitating agile workflows, managing capacity, and leading career development for our core engineering and QA streams. This role is ideal for a seasoned Agile delivery leader who combines deep empathy for the developer experience with a structured, data-driven approach to software delivery. Main responsibilities People Leadership & Talent Enablement Formal People Management: Act as the direct people manager for software developers (including backend, frontend, and integration specialists) and QA engineers. Career Development & Coaching: Manage performance reviews, individual professional growth plans, career progression tracking, and general professional coaching. Collaboration with Technical Leads: Partner closely with internal Engineering Leads, who provide technical mentorship and day-to-day architectural guidance, to synthesize holistic performance evaluations. Agile Facilitation & Process Optimization Agile Orchestration: Facilitate daily standups, sprint planning, backlog grooming, and retrospectives, safeguarding healthy Agile/Kanban practices. Workflow Engineering: Own the operational configuration and integrity of Jira. Monitor key delivery metrics (e.g., cycle times, throughput) to identify and resolve systemic bottlenecks. Documentation Quality: Oversee processes to ensure design documents, system APIs, and live code implementations remain synchronized, preventing documentation drift and protecting QA test coverage. Capacity Planning & Telemetry Resource Forecasting: Lead resource capacity planning and velocity forecasting using Jira and timesheet management tooling. Efficiency Tracking: Standardize capacity telemetry to track and report on process optimizations, delivery throughput improvements, and team efficiency gains. Team Enablement & Modern Tooling Developer Experience (DX): Continually seek opportunities to improve the daily developer workflow, removing administrative friction and operational hurdles. Productivity Coaching: Foster a culture of continuous learning. Coach and enable the team on modern software engineering best practices, including the adoption of advanced developer productivity tools and AI-assisted development practices. Onboarding Excellence: Standardize and optimize the engineering onboarding process to accelerate time-to-productivity for new hires joining our established platform codebase. Cross-Functional Coordination Dependency Management: Manage and align technical dependencies across Product Management, Engineering, and SaaS Operations teams. Intake Interface: Participate in regular delivery review gates to evaluate incoming technical requirements, ensuring delivery estimates are grounded in realistic capacity data. Background / Education Requirements Min. Bachelor’s degree in a STEM or related field, or equivalent by experience. Technical Background (Preferred): A background as a software engineer or QA professional is highly valued, enabling deep empathy with the technical workflow and team challenges. Experience / Skill Requirements 5+ years of experience as a Delivery Manager, Engineering Manager, Scrum Master, or Agile Project Manager in a product-led software development environment. Agile Expertise: Advanced command of Agile and Kanban methodologies, with extensive experience optimizing team workflows and configuring project management tools (Jira). Developer Empathy & DX: Deep passion for developer experience and workflow efficiency, with active engagement in modern development trends and developer productivity tools (including AI-assisted coding methodologies). Personal Competences Analytical Thinking: Strong data-driven approach to capacity planning, resource forecasting, and analyzing timesheet telemetry to track efficiency and performance metrics. Communication: Proven ability to manage cross-functional alignment across technical and non-technical stakeholders by communicating effectively and proactively. Language Requirements Fluency in English is a requirement, additional fluency in Dutch is a bonus. What We Offer Global, tight-knit team: Work alongside talented colleagues located around the world—people who pull their weight, support one another, and genuinely care about doing great work. High-impact role: You’ll have real ownership, plenty of autonomy, and the mandate to improve processes, drive change, and leave your mark on how we grow. Freedom to thrive: Our informal culture gives you the space and trust to do your best work without micromanagement. A company that grows with you: This is the kind of place where initiative is celebrated, ideas are heard, and your contribution truly matters. Hybrid work that works for you: We offer 4 days of remote work and 1 in-office day per week—more in-office time is always welcome, but not required. We include a competitive salary, company car with charging card, meal vouchers, group and hospital insurance, net allowances, a mobile phone subscription, and more. How to Apply If you’re ready to join us and deliver product impact from day one— apply now with your resume and a brief explanation of why you would be a great fit!