Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
We are seeking a Product Designer to help design and deliver a new Reseller Management and Optimization platform that enables health plans to manage downstream client contracts, support pass-through pricing, improve margin visibility, automate operational processes, and provide self-service capabilities. The platform vision is aligned to the new Reseller Solutions initiative currently being developed.
The Product Designer will work closely with Product Management, Engineering, Pricing, Operations, and Business stakeholders to create intuitive, user-centered experiences that simplify complex workflows and improve customer outcomes. This role is ideal for a designer who enjoys solving complex business problems, conducting user research, and translating requirements into practical product experiences.
Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office in a hybrid work model.
Primary Responsibilities
User Research & Customer Understanding
Participate in customer interviews and stakeholder discovery sessions
Develop user personas and customer journey maps
Analyze user feedback and identify opportunities to improve user experiences
Support usability testing and validation activities
Product Design
Create user flows, wireframes, mockups, and interactive prototypes
Design and deliver reseller self-service portals, contract management workflows, pricing and margin management experiences, reporting and analytics dashboards, and client onboarding workflows
Ensure designs balance usability, efficiency, and business requirements
Collaboration & Delivery
Partner closely with Product Managers to understand business requirements and priorities
Collaborate with Engineering teams to ensure high-quality implementation of designs
Participate in Agile ceremonies and product team activities
Translate business requirements into clear and actionable design deliverables
Continuous Improvement
Gather user feedback and recommend design enhancements
Monitor adoption and usability metrics
Identify opportunities to reduce user effort and improve workflow efficiency
Contribute to design standards and reusable UI patterns
You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.
Required Qualifications
Bachelor's degree in Design, Human-Computer Interaction, User Experience, or a related field
Proven solid experience in Product Design, User Experience (UX) Design, Digital Design, or related disciplines
Proven experience designing web-based business applications, enterprise applications, or Software-as-a-Service (SaaS) products
Demonstrated proficiency in Figma or equivalent design tools
Proven experience creating wireframes, prototypes, and user flows
Demonstrated solid communication and collaboration skills
Proven ability to work effectively with Product Managers, Engineers, and business stakeholders
Preferred Qualifications
Proven experience working on business-to-business (B2B) or enterprise software products
Proven experience within healthcare, insurance, pharmacy, financial services, or other regulated industries
Proven experience designing analytics, reporting, or workflow-based applications
Demonstrated familiarity with Agile product delivery practices
Demonstrated knowledge of accessibility and inclusive design principles
Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.