About us
Stoiximan, founded in 2012, is the leading online sports betting and gaming provider in Greece and Cyprus. The company is dedicated to evolving the gaming experience while ensuring entertainment is safe and responsible, with Responsible Gaming at the core of its mission, supported by strict policies and innovative tools.
Stoiximan maintains a broad sponsorship program, fostering strong ties with sports culture. Partnerships include Olympiacos FC, Olympiacos SFP, PAOK BC, PAOK AC, APOEL, Apollon Limassol, the Legends 2004 team, as well as major competitions such as the Stoiximan Super League, Stoiximan GBL, and the Cyprus League by Stoiximan. The company is also an Official Sponsor of the UEFA Europa League and UEFA Conference League, and supports national teams, Olympic champions, and Greek athletics through its cooperation with SEGAS and the Stoiximan Panhellenic Athletics Championships.
Since inception, Stoiximan has shown strong commitment to social responsibility through initiatives like Iroes,
Young Heroes
,
Wheels of Change
, and
Empower Forward
, creating impact and building a better future.
Let’s talk about the role
The
Product Experience Manager
collaborates with cross-functional teams, leveraging agile methodologies and best practices to drive product-related initiatives aligned with the company’s vision and business goals. This role focuses on continuous improvement, aiming to enhance the overall product experience, increase user satisfaction and engagement, improve retention, and strengthen our competitive advantage.
As a
Product Experience Manager
, you will be responsible for:
Product Experience Optimization
Define and evolve the product experience roadmap in alignment with business goals, user needs, and market trends;
Ensure a consistent and user-centric experience across all touchpoints;
Manage the backlog, key priorities, and plan for the future;
Hands-on ownership of UAT processes (test case design, validation, defect tracking, release sign-off.
Cross-Functional Collaboration & Stakeholders Management
Work closely with Product, CRM, Marketing, CX, and Customer Support teams to deliver seamless experiences;
Keep internal stakeholders informed about product experience initiatives, priorities, and outcomes;
Create clear documentation and presentations to communicate vision, progress, and impact
Change Management & Enablement
Support the rollout of new features, updates, or changes by ensuring internal teams are aligned and enabled;
Drive adoption of new experiences through internal education and user communication.
User Insights & Feedback Loops
Gather and analyze user feedback (quantitative & qualitative) to identify pain points and improvement opportunities;
Translate insights into actionable plans that improve satisfaction and engagement.
Continuous Improvement & Innovation
Champion a culture of experimentation, continuous learning, and agile iteration;
Identify and implement best practices to enhance product usability and functionality.
Performance Tracking & Optimization
Leverage key metrics to measure experience success (e.g., NPS, CSAT, retention, engagement);
Monitor KPIs and adjust initiatives to improve outcomes continuously.
Stakeholder Communication
Market Awareness & Benchmarking
Stay updated on industry trends, competitor offerings, and emerging technologies;
Benchmark experiences against market leaders to identify gaps and opportunities.